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Wency Pan


Answers

Repuesto

19
Wency Pan
Updated at 2022-07-25 08:07:29
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email and your order number?   Thanks Wency Netro …

Any way to turn on sprinkler zone manually in app?

19
Wency Pan
Updated at 2022-07-25 08:06:52
Dear customer

I will forward your request to our R&D and we will  discuss about it.

Regards,
Wency
Netro Support

Zone won't shut off

19
Wency Pan
Updated at 2022-07-20 05:47:08
Dear customer, When that zone is watering and you cannot stop it with your Netro app, please unplug the power adapter of Netro controller, see if the zone is still wate…

Home Assistant integration

19
Wency Pan
Updated at 2022-07-20 05:44:58

Hi Ken,


We will forward the request to support Home Assistant to our R&Ds.


Thanks,

Wency

Netro Support

New Braunfels Utilities stage 3 restrictions

19
Wency Pan
Updated at 2022-07-20 02:16:56

Hi Elisha,


Thanks for reporting and we will update our regulation database accordingly.


Thanks,

Wency

Netro Support

Customized watering feature, specifications

19
Wency Pan
Updated at 2022-07-18 08:44:44

Hi Kyle,


We have fixed this issue and please try again to see if it's normal.


Thanks,

Wency

Customized watering feature, specifications

19
Wency Pan
Updated at 2022-07-18 07:56:36

Hi Kyle,


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

Controller LED Light

19
Wency Pan
Updated at 2022-07-18 07:55:53
Hi Don, It's possible that the LED ligt is broken, could you please send us email to support@netrohome.com with your Netro account registered email? We can repair …

Netro weather not setting schedule for watering

19
Wency Pan
Updated at 2022-07-18 07:54:42
Hi Gary, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.    …

Device and app depends on Netro servers

19
Wency Pan
Updated at 2022-07-18 07:52:55
Dear customer, We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavaila…

Pixie water pressure

19
Wency Pan
Updated at 2022-07-18 07:50:56
Hi Chris,  Could you please send us a picture of the unit when it is connected with the hose to support@netrohome.com with your Netro account registered email? We will …

Waters excessively

19
Wency Pan
Updated at 2022-07-15 01:44:59
Hi Cindy, Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you think the smart schedules water too mu…

Plant sensor

19
Wency Pan
Updated at 2022-07-15 01:44:02
Hi Miro, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.    …

More data

19
Wency Pan
Updated at 2022-07-14 06:43:19
Hi Jim,  You can view the estimated water consumption in the Discover page. However, it is the estimated water consumption which is not accurate. We will check the data…

Netro connection to IFTTT

19
Wency Pan
Updated at 2022-07-14 06:34:30
Hi Sarah, You can check the user guides for IFTTT in this link and find the sensor data trigger: https://netrohome.com/en/shop/user_guides/6 Please let us kno…

Day view

19
Wency Pan
Updated at 2022-07-12 07:50:06

Hi Ethan,


I will forward you request to our R&D. We will discuss about it.


Thanks,

Wency

Netro Support

Power device heat

19
Wency Pan
Updated at 2022-07-12 07:49:07

Hi David,


If you can hear the noise five meters away, it is not normal.


Thanks,

Wency


How to set run for more than 60 minutes

19
Wency Pan
Updated at 2022-07-12 06:24:11
Hi Ethan, Currently we do not support watering more than 60 minutes in manual run. As a workaround,  you can create multiple programs through Settings->Programs to …

Power device heat

19
Wency Pan
Updated at 2022-07-12 06:21:20
Hi David, Are you using Netro power adapter or a third party power adapter? Is it 220VAC->24VAC transformer? Thanks, Wency Netro Support …

Want to use two controllers

19
Wency Pan
Updated at 2022-07-12 06:18:34
Dear customer, Yes you can run a Sprite and Spark on the same location as long as there is wifi connection. Thanks, Wency Netro Support …