Hi Andrew,

Our R&D are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Green,

We checked the smart zone feature is disabled for your zones. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain.

Your program is only in effect during May~October so there are no programs recently. Please let us know if you see any further issues.



Thanks,

Wency

Netro Support

Hi Green,

Our R&D are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Angel,

Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.


Thanks,
Wency
Netro Support

Hi Christophe,

Netro Whisperer sensor is available on our own website https://netrohome.com and if your address is FR, there shall be no taxes. 

Netro provides free shipping on orders over $150.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

 

3. Alexa, chiedi a Netro Home di smettere l'annaffiata. You can find more info here: https://netrohome.com/en/shop/user_guides/5

Thanks,

Wency

Netro Support

Hi Richard, 

This issue has been fixed. 

Thanks, 

Wency 

Netro Support

Hi Richard,

Our R&D are working on it and it should be fixed soon.

Thanks,

Wency

Netro Support

Hi Jean,

Sorry for the waiting time and the tracking has been sent to you email.

Regards, 

Wency

Netro Support
 

Hi Sadar,

Could you please send us email to support@netrohome.com with your Netro account and send us the screenshot?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Hi Ilya,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Robert,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Jose,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Alessandro, 

Are you referring to the soil moisture level? It depends on the plant type. For example, we suggest watering grass from 60%~90%. For example, watering your grass when the moisture drops to 60% and raising it to 90%. For shrubs, it is 50%~80%. For trees, it is 40%~60%.

Thanks,

Wency

Netro Support

Dear customer, 

You can  turn off  the “Enabled” button on the home page to put the device in "paused" mode. You can view this article for more info 

https://netrohome.com/forum/posts/96

Thanks, 

Wency 

Netro Support

Dear customer, 

If you turn off the smart zone feature, the rain delay feature is also disabled so you cannot have the app cancel programs if it rains more than 5mm. 

Thanks, 

Netro Support

Hi Gary,

Does the app says the Netro controller is watering but it is not opening the valves? 

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Hi Omer,

To reset the sensor to host mode, you will need to press the button 5-6 times to reset the sensor:

1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once.
2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 
3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 
4. Press the button again to turn on the sensor. The LED should start to blink in white color.

Thanks,

Wency

Netro Support

Hi Alessandro,

The white LED light cannot be turn off.  If the light do bother you, you may cover it with dark tape. 

Thanks,

Wency

Netro Support