Hi,

Just got a Pixie for my balcony drip system (used to have a Gardena un-smart controller). As soon as I installed it, water was running through it! Why is not off by default and why isn’t there a simple start/stop button on the app (in case of emergency)? I don’t want my neighbors underneath complaining it’s dripping water all over the place because of an issue with the smart watering system that couldn’t be easily stopped!

I  bought a new Pixie and I connects with my router, it does not connect to the internet. The suggestions in the directions do not solve the problem. Any suggestions?

Have a whisperer working fine.

As the battery of my second one could not be charged (even by cable) bought a new one.

The new whisperer is blinking white, the phone, the router and the new whisperer are within 3ft of each other.

Nothing happens on the appli, see only the existing whisperer not the new one.

What should I do ?

Hello, please take in consideration to extend the possibility to link the whisperer up to 4 zones at least. I have 4 zones enabled on my netro sprite and the smart zones enabled and linked with the whisperer only on 3 of them. How can I setup all the 4 zones to follow the same smart program? Now the 4th zone (not linked with the whisperer) can follow only a manual program or a smart zone which is different from the other 3. I would like to water the garden with all the zone at the same time.

Some translations in the app for the Dutch language are a bit off. The wrong translation from English to Dutch is used.

For instance to save a setting in Dutch the word “sparen” is used. “sparen” in Dutch is used for instance to save money. The proper Dutch word to save a setting is “opslaan”

Another one is how “disabled” is translated. It currently says “gehandicapt” which is the Dutch word for disabled people. When a setting is disabled the proper Dutch word is “uitgeschakeld”, literally meaning off-switched

Kind regards,

Perry

One of our sectors runs inside a greenhouse now. Apart from soil type and sprinkler head type, does anyone have advice how to optimise sector settings for this situation? I feel the influence of sun and normal outdoor temperature is different, and rain is completely absent in this sector. 

May I suggest to add some sector setting that it is inside a greenhouse?

Thanks

Perry

My present whisperer has difficultly to charge even on sunny days and will soon need to replace it (my experience is that battery life is at most 2 years).

Unhappily it is apparently out of stock in all European sites I tried.

Ordering it from the US is much more costly due to fixed administrative cost of custom clearance added to custom duties and VAT.

When do you think you will re supply European sites ?

Thank you

Cómo puedo hacer que el programador riegue más de 60 minutos. Solo me permite 60 minutos por programa

Gracias Marcelo 

Assumption is that rain events need to prevent / skip watering.

I have one requirement that is the opposite where if it has rained more than 5mm, i want to use my watering system to pump water for about 15 minutes from my 100,000 litre water tank to a 12,000 litre holding tank that I use for gravity fed gardens. 

Is there a way?

I have tried to access my whisperer plants sensors, but they do not show up in the Netro app. What do I need to do to rectify this?

The door came off my spark 8 unit.  This made the electronics tape disengage from the base. How do I reattach that tape back into the slot.  I tried by hand but it seems impossible without detaching the motherboard and making more problems 

I was offered a discount on January 24, 2025 on purchasing a New Netro Sprite 6 after mine failed.  I cannot get anyone to respond to my email.  I would like to proceed with the purchase.

Thanks,

Darla Carpenter

We are using your API example, where ABCDEFG is the device key.
Using this example, we're getting the following error returned: {"status":"ERROR","meta":{"time":"2025-01-23T10:15:30","tid":"1737627330_uXNP","version":"1.0","token_limit":2000,"token_remaining":1993,"last_active":"2025-01-23T10:15:30","token_reset":"2025-01-24T00:00:00"},"errors":[{"code":4,"message":"Invalid sensor","params":{}}]}, 

It is the same when we use the actual device keys for our Sprite and Whisperers 2.

Could you please help understanding why we're getting the error number 4 "invalid sensor"?

As previous question, netro showing offline, but green on box. Not watering.

Have reset network and reconnected. Same.

Suggestions?

Hard reset?

Regards

Brett

My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

Why ? 

This morning my 16 zone Spark unit was showing a red LED.

The app said it was online but when I tried to manually water a zone, it just said "connecting" for the duration with nothing happening outside.

Our wifi was running as normal and the room with the controller in had a good signal.

Unplugging and plugging back in solved the problem but it doesn't leave me with much confidence of the unit if it's going to do this at a critical time of year without being noticed.

Is there a reliability issue with the latest firmware?

Hi.

My controller operates but many times, rather than executing the time setting. It just cuts out? 

I do have a sensor connected but I took it out of the ground to exclude wet soil feedback 

I'm guessing there is a parameter forcing the stops? 

Could anyone give me a direction where to look? 

Thanks 

The two zones on the Netro Stream Smart Indoor Watering System are in reverse. When I select Zone 1 manually on the machine or from the app, the water squirts out from Zone 2. And by selecting Zone 2, the water comes out from Zone 1. Anyone else having the same issue? Is this something I can fix as a DIY, like opening the box and swapping out the two wires? 

Hi,

I've just installed a Spark 16 and I'm playing with the settings. I tried out a zone photo that hasn't really worked but can't seem to find a way to delete it.

Can someone help please?