The system was working fine when I 1st got it but now when it comes on no water comes out it works for about 5 minutes 'then stops . For when I water all zones the 1st stone will water and then it will cycle through and not water any of the other zones Please help

Hello

After connecting, my smart watering controller works well. But when the time of programm os elpased, or i order to stop watering, the current in the wire is still on. I need to open the circuit and disconect zone wire to permit the electrovan to close water flow.

Why smart controller don’t stop the current order to the ev ?

Great news again! We now support Spanish, Italian, French and German for Google Assistant voice control. Please say "Talk to Netro Home" in your Google Assistant app on your phone and link your Netro account before using your google devices.  

In case you experience difficulties in using the Netro Home skill, please write to support@netrohome.com or contact us in the Netro app.  

Thanks,  

Netro Inc

Hi,

I just received my Pixie and Whisperer and wanted to set them up using my iPhone. 

Therefore I launch the app and go to "Add Product", select the Pixie and then I'm promted to enter my location and a name for the timer.

When I click on "next" the app crashes and returns to the home screen. 100% reproducible. I tried to enter different adress and name, but couldn't make it work. Crashes every time. 

Reinstall also didn't solve the problem.

Netro App: 2.4.0

iPhone 11 Pro

iOS 13.3.1

German (also tried English)

Let me know, if you need anything else to reproduce/solve this issue or if there is something that I could do to prevent it. 
So far, I couldn't find anything in the forum here.

BR Lukas

PS. I just tried also on my iPad Air 2 - same crash.

I am in the process of designing my dripping system for my beach house in FL. I am thinking about using 2 Pixies and several Whisperers. I have several questions: 1) What happens when the WIFI is down? Does Pixie turn watering off/on on its own? 2) Does Pixie skip a watering cycle when raining? 3) Are the Whisperers connected to the Pixie and App in that the humidity information guides the amount and frequency of watering? 4) What is the recommended soil humidity for new planted palm trees? Thanks, Markus

When I start watering to give it a try. Everything's going well. But when I want to stop watering it's impossible. I have to turn off the power so that netro stops the watering.

WeatherPro is the problem ?

For information, I have an electrovanne rainbird.

 Best regards

Arnaud

I'm selling my house with a sprite 12 zone system already set up. How do I transfer this to a new owner without having to reset zones, naming the zones, selecting type of plants and timers?

I know they will have a new wifi router. I think I can set that up. 

Hello, is it possible to implement Netro with the master valve function? I have both well water and drinking water I would like to be able to choose which water to irrigate.

I have the Netro Whisperer and, recently, it is only indicating 1% soil moisture even though it’s inserted into a fully wetted pot.  I’ve tried cleaning the sensor stake and recalibrating it but it still only indicates 1% soil moisture on the app.  How can I correct this?

Any suggestions? Thanks. Already unplugged from outlet for about 10 seconds and plugged back in. 

hello, i have a netro Sprite and work on 3 zone, has con figúrate one at time, its posible configure to work with all zone at same times? 

Hello,

I have got a whisperer sensor since 6 months. It gives me each day the expected figures (temp, humidity, ...) but I have got no figures in the week and month view. It looks like the figures are not kept along days, weeks and month. 

Please advice,

Christophe 

hi there, my sprite was working fine for 3 month , now i had no internet for 24 hours and sprite did not connect to the internet anymore . I restarted the router and then the sprite and still no internet connection but my router is fine and i have internet. So i reset the sprite and now it says i need to allow location service on my phone but it is on!!! it will not allow me to setup the sprite and i don't know what to do?

To the Netro Community,

Recently Netro has enabled the max day Restriction in Settings->Regulation for those cities which limit watering to one or two days per week. We are aware that many cities are under mandatory regulation and the penalty for violating the water regulations is large, therefore, we have enabled the max day regulation.

Users can go to Settings->Regulations to check and please feel free to report us if the regulation is incorrect.

For some local regulations, we are not quite sure if it is conservation plan or mandatory regulation. If the regulation is not needed, please write to us support@netrohome.com and we will check and update our regulation database accordingly.

Thanks,
Netro Support

The app asks me to define my soil type and gives me a small list to choose from. I'm no gardening expert by any means and so I'm not really sure I've got this right. I selected the most draining type based on nothing more that guesswork really. We're in Yucatán, México so the entire area is limestone rock, but this website (https://sites.google.com/site/soilsoftheyucatanpeninsula/soil-types) gives more detail about the soil types in Yucatán. All this has done though is confuse me more. 

Is there any reliable way that I can determine my soil type in Netro? The website says it's likely to be one (or a combination) of Gleysols, Histosols, Vertisols, Solonchaks, Leptosols, and Cambisols

I have my first period of rain coming up, so the smart schedule isn't planning on watering until Christmas Eve. Since getting the sensors working properly I've been very happy with the smart watering, but the rain predictions here tend to be a bit sketchy. As my system is saying it won't water because there is rain expected, does it automatically adjust itself and water if the predicted rain doesn't arrive?

Also, I have it set to not water if expected rain is 5mm. What is the difference in this context between expectation and forecast?

To the Netro community:

We are pleased to launch the Netro Referral Program. You can earn reward points when your friends become Netro customers!

1.Invite your friends to join Netro using your unique link

2.Your friends get a discount or reward points

Your friends enjoy 10% off their first orders or $10 credits toward their first subscriptions.

3.Get your reward points and repeat to earn more

You will earn reward points* equivalent in value to the discounts or credits given to your friends.

*Reward points: for every US dollar your friends spend on their first orders you will earn 10 points ($0.1). You will earn 1000 points ($10) for every friend who chooses to subscribe. There are 3 ways to redeem the reward points:


1. Use the reward points to purchase Netro products at netrohome.com (100 points = 1 US dollar)

2. Use the reward points to pay for your subscription fee at netrohome.com (100 points = 1 US dollar)

3. Withdraw the reward points to your PayPal account (200 points = 1 US dollar)

Your reward points will never expire.

You can check more info about Netro's Referral Program here https://netrohome.com/shop/refer

Netro Inc

Hi- it has been raining now for two weeks and it says moisture level 100% but still watering everyday?  

I have two whisperers, one in zone 2 at the front and one in zone 4 at the back. We're in Mexico so it's ridiculously hot and sunny all the time. The unit at the back faces north west. The unit at the front faces north. Both units are now dead. Neither will reset or power up. 

I can't add my wife to the system. Her email is first name.surname@domain.co.uk but the app says "invalid email" when I try to add her.