Hello,

I purchased a Netro sensor about one month ago at NetroEU shop through Amazon and got no news about my delivery. I remember it was also a bit complicated to get this Netro sensor the first time I ordered it due to taxes that significantly increased the price. 

If you have solution it would be great.

Thank you

Hi there,

The Netro Account Order page only displays:

instead of the orders.

I have two orders in the system but cannot see the status of either of them.

Thanks

Hello

How do I reset the whisperer

Thanks

It shows watering, but it is not?

To the Netro community:

We are excited to introduce our new products, the Netro Zigbee Hub and the new smart timer Pixie-Z1. They combined deliver a different experience of smart watering system. 

The Netro Zigbee Hub hosts a long-range local Zigbee network that links all the end devices. It connects to your router (wireless or wired) to transfer data between the end devices and the Netro cloud service. The Hub will work with all our Zigbee products including the new timer Pixie-Z1(introduced below) and the new soil moisture sensor coming this year, as well as the new 4-Zone sprinkler controller and the new weather sensor coming next year.

The new host timer Pixie-Z1 is re-designed from the original Pixie timer in many ways:

1. Always online for instant quick runs. No more sleep mode

2. Powered by two AA alkaline batteries with approximately one year of battery life. Notifications on low battery

3. Supports Google Home and Google Assistant

The Netro Zigbee Hub and Pixie-Z1 are expected to ship in September. To join the Tester program please email to info@netrohome.com and we will send you a discount code in return for feedbacks.

Thanks, 

Netro Inc

Anyone running into an issue of having two zones run at the same time when doing a manual run?

Hi there

Just a comment on the wishperee. They are too weak and easy to break, the sensor part that goes into the ground 

My kids just broke a couple playing soccer in the garden. It would be good if you develop one that can be fully placed in the ground and the only visible part is the solar panel

Hello, I paid for a 12 months Sprite subscription and wondering when I am going to receive the device.  It has been 2 weeks and NetroHome refused to respond to my emails.  What is the deal with this?  I guessed bad customer service is expected right?

Is there a way to not have manual runs conflict with the smart schedule?  At times I turn sprinklers on for kids to have fun or to test a newly installed head for a few minutes. These manual runs (even for a minute or two) in these zones are not being run during the next scheduled run. This is frustrating and now I need to do a lot of manual runs to ensure lawn gets appropriate amount of water and is basically taking away my ability to auto schedule. 

Thoughts?

on my iPhone it is nearly impossible to read a lot of the characters because they aren’t in dark black letters it’s a very light thin font. It seems like it would be a lot easier to read if the application supported dark mode. The other option would be to set a preference to increase the font size. That seems like pretty standard request so I’m hoping you guys might be able to get it in a future build.

Good morning.  How do you put the zones in chronological order, starting zone 1 first and so on.thank you

When will be Netro App be updated to allow customers to add a new location to Wunderground?  Also, when can we adjust the rainfall amount to zero?

Thanks

Hello,

I’m trying to setup schedule for watering for next five months, But watering schedule shows only for two next months. I check the settings and I do have a selected five next month. is there something I’m not doing right?

I’ve read that night watering is not good so why does the device order a watering cycle after 9pm?  Smart watering is enabled on all zones. 

Hello,

I have a problem when I checked the server status. The app says that the port MQTT is blocked.

Can you help me please?

Thankyou

Hello.  After turning on my sprinkler system back on for the summer this year the Netro has not worked correctly when in Smart Zone mode.

Good morning, Italy is my home, I recently started to use Netro replacing an old watering device I have used for several years, so far happy with my choice. I have one whisperer sensor device and I need 2 more but they are sold out on your online website, Amazon italy is also sold out with no forecast on new availability, where can I buy ?. Thank you.

good morning

just installed his transformer burned out I had an electrician install a new transformer, now it works but the sprinklers only turn on for a few seconds, what can it be

This is a photo new transformer

Buenos dias, como tengo que programar para que la schedule no actúe solamente funcionen los programas que yo programe.

Si programo algún programa, ahora me sale la schedule también.

Gracias 

Where can I find the instruction manual of the Netro Sprinkler Smart Controller?

thank you

Silvano