Wency Pan
Updated at 2022-04-06 03:04:24 UTC

Dear customer,


We do not sell battery separately. We can ship you a replacement battery and please could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,

Wency

Netro Support

View: 982    Like: 1


Perry Myers
2022-04-24 21:17:42 UTC  
I just had the same exact thing happen to me. I have two Pixies and one of the battery packs just won't work at all. The other battery pack works fine in either Pixie that I have. I emailed support@netrohome.com and hopefully I can get a replacement battery pack for the one that seems to be malfunctioning.

To note... I unplugged the batteries from each Pixie in the fall, for storage inside during the winter. And I charged each battery before trying to put them in the Pixies today. Both batteries seemed to charge and the green LED went on (on the battery pack) which I think indicates full charge.

Thanks!
Wency Pan
2022-04-25 05:38:16 UTC  
Hi Perry,

We have also received your email and we will have our R&D look into this issue.

Thanks,
Wency
Netro Support