Replacement battery packs for Pixie?

Just booted a pair of Pixies for the coming grow season having recharged the packs via USB.  One unit is fine, the other booted one then shutdown and is dead.  I swapped the batteries around and the problem followed the the battery.   I don't see a replacement battery pack on the store so how do I get this replaced?   Pixies got bought last year.  

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-04-06 03:04:24 UTC

Dear customer,


We do not sell battery separately. We can ship you a replacement battery and please could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,

Wency

Netro Support

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4
Perry Myers
 2022-04-24 21:17:42 UTC  
I just had the same exact thing happen to me. I have two Pixies and one of the battery packs just won't work at all. The other battery pack works fine in either Pixie that I have. I emailed support@netrohome.com and hopefully I can get a replacement battery pack for the one that seems to be malfunctioning.

To note... I unplugged the batteries from each Pixie in the fall, for storage inside during the winter. And I charged each battery before trying to put them in the Pixies today. Both batteries seemed to charge and the green LED went on (on the battery pack) which I think indicates full charge.

Thanks!
19
Wency Pan
 2022-04-25 05:38:16 UTC  
Hi Perry,

We have also received your email and we will have our R&D look into this issue.

Thanks,
Wency
Netro Support