Netro Inc
Updated at 2020-12-16 01:00:50 UTC
Hi Alec, 

Thanks for contacting us. It is possible your water pressure is too low. Please follow this video to turn on and off the valve by pressing the button: https://youtu.be/6Q4EH2sdboUPlease let us know if it works. 

Thanks, 
Netro Support
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