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Netro Inc


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Text overlap in App
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Netro Inc
Updated at 2021-06-15 02:30:34

Hi Kevin,


I will forward this issue to our R&D. Could you please reduce the number of words as a workaround?


Thanks,

Netro Support

Confused....to sensor or not to sensor?
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Netro Inc
Updated at 2021-06-15 02:24:52
Hi Kevin, We checked and we found you have enabled the self-learning feature and currently the learning is 70%. Is the moisture data not proper? Thanks, Netro…

Whisperer won't blink white during setup

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Netro Inc
Updated at 2021-06-15 02:01:27
Hi Kevin, You sensor might be completely out of power. Please place the sensor under direct sunlight for another 3~5 days to see if it works. Then press the power butto…

Skipping watering
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Netro Inc
Updated at 2021-06-11 06:10:45
Hi Sid, Could you please let us know on which day Netro skip your 2 flower bed zones? What zones are your flower bed zones? Thanks, Netro Support …

time irrigation stats proposal in new App
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Netro Inc
Updated at 2021-06-11 05:04:20

Hi Jose,


Thanks for your suggestion and I will forward it to our R&D. We will discuss about it.


Thanks,

Netro Support

Choice of irrigation hardware
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Netro Inc
Updated at 2021-06-11 02:05:27
Hi Lyndon, The solenoid should be 24v ac. For your question, I will forward it to our R&D and get back to you soon. Thanks, Netro Support …

Spark not watering lawn
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Netro Inc
Updated at 2021-06-10 08:40:54
Dear customer, We got weather data from darksky.net, it may provide small rainfall amount which could be ignored by other weather providers. You can check the rainfall amount…

Network Error With Code: 3404
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Netro Inc
Updated at 2021-06-10 01:01:22
Dear customer, Could you please send us email to support@netrohome.com? We will have our technician look into this issue.  Thanks Regards,  Netro Support …

Low pressure on pixie
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Netro Inc
Updated at 2021-06-09 02:02:45
Hi  Martin, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

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Netro Inc
Updated at 2021-06-08 06:19:21
Hi Gianluca, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Re…

Whisperer in the UK
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Netro Inc
Updated at 2021-06-08 06:16:38
Hi Lyndon, Netro Whisperer sensor is available on our own website,  https://www.netrohome.com/shop We can ship the sensor directly to you from our UK warehouse. …

Pause a location\device

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Netro Inc
Updated at 2021-06-07 02:23:55
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

beta tester
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Netro Inc
Updated at 2021-06-07 02:22:15
Hi Paolo, Thanks for your interset. We will forward your Netro account email to our R&D and they will include it to our test user list. Thanks again for your support.…

Schedule stopped working

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Netro Inc
Updated at 2021-06-05 06:05:00
Hi Alfonso, Please go to the schedule page, tap the date and then select "cancel skip schedule" to see if it works. Thanks, Netro Support …

Best time for irrigating
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Netro Inc
Updated at 2021-06-05 06:02:12
Hi Alfonso, The best time of day to water a garden is in the morning, since that gives the plants time to dry off before nightfall. It's cooler and winds tend to be cal…

Manual Watering
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Netro Inc
Updated at 2021-06-04 01:39:55
Hi Kevin, If you adjust the watering duration to 60 minutes for the instant manual watering, will netro fail to execute the 60 minutes's watering and stop watering at 3…

Weather

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Netro Inc
Updated at 2021-06-04 01:20:04
Hi Gianluca, Netro supports Dark Sky, AccuWeather, OpenWeatherMap and WeatherUnderground. We will more sites in the future. We suggest you visit the official website to…

Moisture level correction

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Netro Inc
Updated at 2021-06-03 06:02:03
Hi Junglim, Currently Netro users are not allowed to reset the moisture level. We can help you reset the moisture level from our server side. Please let us know how you…

solid red light - spark controller
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Netro Inc
Updated at 2021-06-03 04:49:08

Dear customer,


Thank you and we have replied your email through Netro support email.


Thanks,

Netro Support

Sensor inputs
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Netro Inc
Updated at 2021-06-02 03:10:26
Hi Andy, Netro integrates with IFTTT and you can see if it works through IFTTT. Here's the instruction about IFTTT:https://www.netrohome.com/shop/user_guides/6 T…