User profile photo

Wency Pan


話題

回覆

Why does my app say the watering didn’t happen?
19
Wency Pan
更新時間 2023-06-14 01:43:55

Dear customer,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Delay settings
19
Wency Pan
更新時間 2023-06-14 01:22:36
Dear customer, To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific r…

Installation 3 Wisperer and a Pixie in my garden
19
Wency Pan
更新時間 2023-06-13 02:03:26
Dear customer, One water valve can only be assigned to one sensor and cannot be connected to multiple sensors simultaneously. You can add the other sensors as standalone s…

19
Wency Pan
更新時間 2023-06-12 04:59:31
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was tempora…

Problem with APP connection

19
Wency Pan
更新時間 2023-06-12 04:59:17
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was tempora…

Certificate error
19
Wency Pan
更新時間 2023-06-12 04:59:08
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was tempora…

Certificate Expired - AGAIN!
19
Wency Pan
更新時間 2023-06-12 04:58:46
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was temporarily …

Netro sprite

19
Wency Pan
更新時間 2023-06-12 02:44:19
Dear Customer  The light is the important indicator of the unit status and cannot be disabled.  If the LED light bothers you, you can use a dark tape on it.  Thanks Wency Ne…

Whisperer
19
Wency Pan
更新時間 2023-06-12 02:43:28

Dear customer,


It does not need to be regularly cleaned.


Thanks,

Wency

Netro Support

Whisperer sensor
19
Wency Pan
更新時間 2023-06-12 02:42:05
Dear customer,  The soil around the sensor should be tight, otherwise the moisture reading will be too low and it will be difficult to train the sensor to understand th…

Netro sprite chpset.

19
Wency Pan
更新時間 2023-06-12 02:40:58

Dear customer,


Could you please let us know more details about the issue?


Thanks,

Wency

Netro Support

Pros and cons Spark 8 and Pixie
19
Wency Pan
更新時間 2023-06-09 02:30:57
Dear customer, Thank you very much for your support of our Netro products! Please find the answers below: Our design team has carefully designed the cover to ensu…

Change Country
19
Wency Pan
更新時間 2023-06-09 01:36:47
Dear customer, This is a known issue and we will fix it in the next release. There is a work around way, please add the device by using any random US address. After ins…

2 zones not working

19
Wency Pan
更新時間 2023-06-06 04:34:59
Hi Shahid, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believ…

Delay canceling / Verzögerungen aufheben - wie geht das?
19
Wency Pan
更新時間 2023-06-06 04:34:11
Dear customer, To cancel a rain delay, you can select the date with grey dot and there will pop up the restriction,  please select the restriction and it will show opti…

Water shuts off timer still going
19
Wency Pan
更新時間 2023-06-06 04:33:32
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Power
19
Wency Pan
更新時間 2023-06-05 06:19:42
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  T…

Nero Sprite
19
Wency Pan
更新時間 2023-06-05 06:18:47
Dear customer, You can set up your smart zone for basic mode, which will not create smart schedules for you, and the rain will automatically skip when there is rain. Plea…

Smart mode initial watering

19
Wency Pan
更新時間 2023-06-02 01:49:54
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

My Netro Whisperer Is No Longer Reporting
19
Wency Pan
更新時間 2023-06-02 01:49:48
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …