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Alfonso Olias Sanz

Lives in: Alcobendas, Comunidad de Madrid, ES
Using: SPRITE-6 , WHISPERER , WHISPERER-1
Growing: Fraser Photinia, Bermuda

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Google Home
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Netro Support
Updated at 2019-06-11 02:08:33
Hi Alfonso, We only support Google Home voice control in English. Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro…

Still watered after *heavy* rain
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Netro Support
Updated at 2019-05-28 03:03:08
Hi Jon, Netro gets the weather information everyday in the early morning from weather provider. We have checked Darksky and it did not report rain on May 27 or May 28. http…

Whisperer

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Alfonso Olias Sanz
Updated at 2019-11-22 13:07:23

Hola Manuel 

Yo los he comprado. Te los envían desde USA y en aduanas tienes que pagar impuestos de importación.

Smart scheduling problem
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Netro Inc
Updated at 2020-03-24 06:02:21
Hi Alfonso, 1. We just checked your account and we found Netro waterd your zone 5 after rain for 20 seconds. Did you turn off the smart zone feature manually? Normally …

Discover your garden
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Netro Inc
Updated at 2020-05-08 02:09:13

Hi Alfonso,


Thanks for your suggestion and I will forward it to our R&D.


Thanks,

Netro Support

Smart scheduling problem with sensor watering adjustment configuration
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Netro Inc
Updated at 2020-07-27 03:16:18
The Moisture to Skip watering 50% constraint forbidden smart schedules as well. When the moisture is above 50%, Netro will not water your yard. Generally speaking, 50% is too …

Smart scheduling problem with sensor watering adjustment configuration
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Netro Inc
Updated at 2021-03-30 01:52:14
Hi Alfonso,  We just checked your account and we found the smart watering is only for zone 3 and zone 4 now. Did you skip the smart watering for zone 1, 2 and 5?  …

Watarering modes
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Netro Inc
Updated at 2021-05-17 06:52:52
Hi Alfonso,  EPA mode allows the moisture level to deplete to a lower level  than deep mode before next watering, and it has  longer watering duration than any other sm…

Looking for Beta testers
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Netro Inc
Updated at 2021-06-11 06:11:28
Topic: Netro App
Dear all Netro customers, The long waited new version (3.0.0) of the Netro app is on the horizon. The major improvements of this version are 1. faster in loading…

Schedule stopped working

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Netro Inc
Updated at 2021-06-05 06:05:00
Hi Alfonso, Please go to the schedule page, tap the date and then select "cancel skip schedule" to see if it works. Thanks, Netro Support …

whisperer + smartzone

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Netro Inc
Updated at 2021-06-15 07:18:01
Hi Alfonso,  As your zones are attached to the same sensor, Netro's smart schedules should be almost identical for all zones. It's different now because you had manually wa…

Irrigation cancelled over the last 2 days
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Wency Pan
Updated at 2022-06-21 08:50:36
Hi Alfonso, I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manua…

Wifi password reset
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Wency Pan
Updated at 2024-04-30 01:22:22
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Rainbird R Van rotator
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Nora Li
Updated at 2024-06-05 08:06:08
Dear customer, Our controller can easily replace Rain Bird systems and is operated through the app, eliminating the need for rotary switches. Thanks Netro Support …

2 zones must run the same amount of time
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Nora Li
Updated at 2024-07-08 08:45:58
Dear customer, Could you please confirm if the soil type and soil area settings are the same in these two areas? If the soil type and land area are identical between th…

Whisper Gen 2 update firmware

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Wency Pan
Updated at 2025-05-19 09:53:19
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…