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Wency Pan


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2 Spark 16s linked?
19
Wency Pan
Updated at 2022-06-24 02:43:58
Hi Jim, For users who have more than 12 zones, we are thinking about recognizing additional controllers as extensions, not as different units. When adding a second cont…

Rain presiction is wrong
15
Paul X
Updated at 2022-07-04 15:12:41
Topic: Smart Watering
Hi I am in Poulades, Greece, and the current rain prediction is 67% when reality is there is not a cloud in the sky. BBC predicts rain at 1%. The system wants to water eve…

Why can’t I set a run for more than 60 minutes
19
Wency Pan
Updated at 2022-07-07 06:05:36

Hi Ethan,


We will increase the max manual run to 2 hours in the future release.


Thanks,

Wency

Netro Support

Plant sensor
19
Wency Pan
Updated at 2022-07-15 01:44:02
Hi Miro, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.    …

Power device heat
19
Wency Pan
Updated at 2022-07-12 07:49:07

Hi David,


If you can hear the noise five meters away, it is not normal.


Thanks,

Wency


Device and app depends on Netro servers
8
Geron R
Updated at 2022-07-16 17:28:52
I had issues this morning also. I was getting JSON error every time I tried to login. I went to Netro website it said too many people were trying access the site. I was worried …

Device and app depends on Netro servers
19
Wency Pan
Updated at 2022-07-18 07:52:55
Dear customer, We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavaila…

Where can I get an operator's manual??
48
Mario Brusasco
Updated at 2022-07-25 14:05:12
Oops, my bad.  As far as running one zone at a time, I just stupidly found the "Manual" icon.  Still would like to have a complete description of all the features and icons. …

Aparece E2 en ventana de Spark y no funciona la zona de riego
19
Wency Pan
Updated at 2022-07-27 04:46:36
Hi Juan, The "E2" code indicates that you might have an open circuit. Could you please check if the valve is connected or broken?  You might also want to check whether…

Limit irrigation duration of a specific zone, water run off issues

3
Kyle Giacomini
Updated at 2022-07-28 12:47:02
Thank you for your response. Does the slope setting affect how smart watering calculates the water strategy for the zone? If not I would think this would be a great idea conside…

Whispered wrong temperature range?
19
Wency Pan
Updated at 2022-08-01 07:33:36
Hi David, Our R&D are looking into this issue. Could you please keep monitoring your sensor and let us know if it still has issues.  Regards,  Wency Ne…

How to manually turn on one zone for test
19
Wency Pan
Updated at 2022-07-27 03:20:57
Hi Shane,  To manually turn on one zone, please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "ma…

Text in gray
19
Wency Pan
Updated at 2022-05-19 02:19:40
Hi Ignacio, Thanks for your suggestion and I have forward it to our R&D. We will discuss about it.   Thanks, Wency Netro Support …

Consistently underwatering
19
Wency Pan
Updated at 2022-08-04 07:29:21
Hi Douglas,  I have forwarded your request to our R&D. Actually Netro algorithm has taken the high temperature into consideration and improved the watering time. We wil…

Manual operation stopped working
19
Wency Pan
Updated at 2022-08-08 06:16:58
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

Offline
19
Wency Pan
Updated at 2022-08-02 08:13:36
Hi Francesco, We have sent the newest firmware to your email on June,3. Could you please update it and see if it works? Thanks, Wency Netro Support …

Program bug
19
Wency Pan
Updated at 2022-08-10 08:49:29

Hi Angel,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Water Saving Results
19
Wency Pan
Updated at 2022-08-08 05:58:45
Dear customer, Netro uses the area and depth flow rate(inch/hour) to calculate the water usage is that when the sprinkler system is professionally designed and installed, t…

Sprite 12 months scription
19
Wency Pan
Updated at 2022-08-17 07:03:45
Hi Tungster, We received your order and your parcel was delivered 2022/8/16 through Fedex. The tracking email has been sent to you. Could you please check your spam or …

Sync warning even when online

19
Wency Pan
Updated at 2022-08-17 07:24:08
Hi Ethan,  By default, your Pixie turns on its WiFi module once every hour to sync up with the server. When the timer is sleeping, it is unaware of the schedule changes…