Offline

Many times i found the system offline. i had tried many things, i had changed wifi using mesh wifi with a second unità nearvthe Netro unit. I wrote for an answer in the chat. Seems not to be a solution. Probably I Will change irrigation system. Very disappointed of It. 

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-08-02 08:13:36 UTC

Hi Francesco,


We have sent the newest firmware to your email on June,3. Could you please update it and see if it works?


Thanks,

Wency

Netro Support

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36
Francesco V
 2022-08-10 04:51:01 UTC  
Hi wency, i did It Before last email. In the last days Netro Is working fine. The problem seems to be solved.
19
Wency Pan
 2022-08-10 06:47:23 UTC  
Hi Francesco,

If the issue occurs again, could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support