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Wency Pan


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Manual Run works intermittently

19
Wency Pan
Updated at 2022-04-15 08:50:31
Hi Scott, When the app says the Netro controller is watering,  was it opening the valves？How many of your zones have this issue? Thanks, Wency Netro Suppor…

Zone Size Setting With Overlapping Sprinklers
19
Wency Pan
Updated at 2022-04-15 06:48:41

Dear customer,


We suggest 1000feet. However, zone area will not affect smart watering. It is used to calculate water usage.

Zone Size Setting With Overlapping Sprinklers
19
Wency Pan
Updated at 2022-04-15 05:47:28

Dear customer,


I will ask our R&D and get back to you soon.


Thanks,

Wency

Netro Support

App crash
19
Wency Pan
Updated at 2022-04-15 05:39:56

Hi Jiang,


Thanks for reporting this issue and we will fix this issue in the next release of the app.


Thanks,

Wency

Netro Support

Localization

19
Wency Pan
Updated at 2022-04-13 03:10:36
Dear customer, We can help you reconfigure localization from our server side. Please send us email to support@netrohome.com with your new address and Netro account regi…

Parts for Pixie
19
Wency Pan
Updated at 2022-04-12 02:21:30
Hi Robert,  Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

How to manually run a Sprite sprinkler circuit for testing?
19
Wency Pan
Updated at 2022-04-07 02:36:20
Hi Mike, To test the sprinkler, you can use the instant manual run feature on the Home page to turn on and off the zones instantly. The blue play button is for instant …

Completely lost

19
Wency Pan
Updated at 2022-04-06 08:12:38
Dear customer, For the standby/offline issue, we will fix it in the next release of the app. We have updated it for you from the server side and please login your accou…

Smaller time limits
19
Wency Pan
Updated at 2022-04-06 08:02:28

Hi Rocky，


The minimum duration is one minute and I will forward your request to our R&D.


Thanks,

Wency

Netro Support

Frequency of water and time allotment, manual run, adding a zone
19
Wency Pan
Updated at 2022-04-06 08:00:37
Hi Maureen, You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. Please go settings->zones->s…

manual app do not work

19
Wency Pan
Updated at 2022-04-06 03:07:33
Hi Paolo, Could you please check your current smart phone app version? Please go settings->about>version  let us know the number show after "version". Tha…

app / manual

19
Wency Pan
Updated at 2022-04-06 03:05:24

Hi Paolo,


Could you please let us know your specific issue about app manual?


Thanks,

Wency

Netro Support

Replacement battery packs for Pixie?

19
Wency Pan
Updated at 2022-04-06 03:04:24
Dear customer, We do not sell battery separately. We can ship you a replacement battery and please could you please send us email to support@netrohome.com with your Net…

Pixie problem
19
Wency Pan
Updated at 2022-04-06 02:56:21
Hi Luis, It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the…

Dark Sky Weather
19
Wency Pan
Updated at 2022-04-02 01:46:03
Dear customer, The previous default provider Darksky stopped its service so we have switched to another provider. Netro sever side gets and updates weather information …

Addind new pixie
19
Wency Pan
Updated at 2022-03-30 01:55:34

Dear customer,


Could you please let us know your smart phone brand and type?


Thanks,

Wency

Netro Support

Smart Zone over watering

19
Wency Pan
Updated at 2022-03-28 07:03:56
Hi Scott, Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Netro …

Will there be soak&cycle function?
19
Wency Pan
Updated at 2022-03-28 07:01:48
Hi Werner, To run every zone every hour for 5 minutes, you will have to create multiple programs. We recommend you to choose  "new plant" mode through settings->zones->…

Sensores

19
Wency Pan
Updated at 2022-03-24 06:41:38
Hi Juan, It is probably the sensor is out of battery so it does not report data. Please leave the sensor under sunlight for 3~5 days to check if it works.   …

I have 2 houses and I wanted if it is possible, with a single phone to control 2 Netro Cordially
19
Wency Pan
Updated at 2022-03-24 06:39:19
Dear customer, Netro can manage multiple devices in one user’s account. If you already have a controller and want to add another controller, please go to the Home page,…