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Netro Support

Lives in: Camarillo, CA, US
Using: SPRITE-12 , SPARK-16 , SPRITE-6 , WHISPERER-1
Growing: Kentucky Bluegrass, Maple

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Answers

Support for IFTT
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Netro Support
Updated at 2019-06-26 02:17:53
Hi Shahid,  IFTTT charges very high to start up and we plan to implement it when there is good deal with them.  Thanks,  Netro Support …

Remove whisperer
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Netro Support
Updated at 2019-06-26 02:12:48
Hi Dan, If you want to move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you w…

Manual scheduled run did not run
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Netro Support
Updated at 2019-06-25 02:58:21
Hi Yanke, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain…

Restriction for specific days

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Netro Support
Updated at 2019-06-25 02:14:08
Hi Ken, Please go to Settings->Restrictions to add a restriction if you want to skip watering, you can select zones, months to restrict watering. However, currently Net…

Google Home Commands not Working
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Netro Support
Updated at 2019-06-24 06:56:08
Hi Derrick, This could be speech recognition error. Could you please input the command in the google assistant and check it if works: "Talk to netro sprite to water zon…

Netro Sprite not adhering to "Time Frame" setting
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Netro Support
Updated at 2019-06-24 06:02:51
Dear customer, We just checked your account and we find time regulation in your area: No watering between 6 am and 5 pm. So Netro will only water your zones before 6 am…

watering usage doesn't match
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Netro Support
Updated at 2019-06-24 05:35:36
Hi Sangjin, The water usage is estimated by Netro, not accurate value which is impossible without a flow meter. Here is how we estimate the usage: 1. Calculate the wate…

Start / End time
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Netro Support
Updated at 2019-06-22 10:40:09
Hi Junglim，  If you enable the Smart Zone feature, Netro will water your zones automatically. The "Start Time" and "End Time" on the scheduling page is for customizing star…

Not enough water
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Netro Support
Updated at 2019-06-19 05:41:10
Hi Robert, If the boost mode is not watering enough, you can choose the "customized" mode. You can adjusting  "low" and "high" soil moisture to increase the watering fr…

Notification

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Netro Support
Updated at 2019-06-18 01:45:05
Hi Christophe,  Thanks for contacting us and we are happy to hear you like our Sprite controller. Yes notification is available and you need to enable Netro App notific…

Notifications
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Netro Support
Updated at 2019-06-18 01:43:06
Hi Cam, Currently we only have notification for users about device is offline because we want to keep the app as simple as possible and do not want to spam user with to…

Rain Delay
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Netro Support
Updated at 2019-06-17 08:45:31
Hi Peter, To add a rain delay, you can go to the Schedule page of the app, press the + sign on the right upper corner and select Rain Delay. If you want to review the c…

Keeps watering after heavy rains!
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Netro Support
Updated at 2019-06-14 05:56:18
Hi Dan, As rainfall amount varies significantly even in a small area, the weather data could be not accurate enough for your place. Netro still watered your zone after …

One Lawn, 2 Zones
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Netro Support
Updated at 2019-06-12 04:02:34
Hi Matt, Sprite cannot determine that these zones are watering the same area. We suggest the settings and parameters of two zones be the same. Is there any overlapped a…

Google Home
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Netro Support
Updated at 2019-06-11 02:08:33
Hi Alfonso, We only support Google Home voice control in English. Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro…

Military time
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Netro Support
Updated at 2019-06-10 05:33:25
Hi Matty, Maybe some pages are 24 hours. Could you let us know the pages which is  24 hours? Our default watering is morning unless there's not enough time for watering…

Change start time for a single day only
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Netro Support
Updated at 2019-06-09 04:38:35
Hi, You can add restriction to change the start time for a single day. Please go to Settings->Restrictions, choose your zones and select the start time and end time.  Re…

Amazon and Google connection in Gernany
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Netro Support
Updated at 2019-06-04 02:23:36
Hi Piti, Netro currently only support English in Google Home and Alexa skills. We have not support Germany yet. We are looking for translations in Germany, then we will…

How the smart watering is scheduled?
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Netro Support
Updated at 2019-05-31 01:32:49
Hi Shane, Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4…

Constant Blinking
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Netro Support
Updated at 2019-05-31 01:27:46
Hi Seth, The Sprite unit will blink quickly whenever it is trying to (re)connect to a WiFi network. This happens when you first set up your unit, or whenever it loses its c…