Sprinkler Not watering, app shows watering and counting time, controller light remains off

sqwu
Updated at 2019-09-30 13:51:09 UTC 
Manually watering Zone 2, sprinklers stopped watering while the app still showing watering and counting the time, tried all other zones, none is watering though the app shows they’re. Checked wifi works, power to the controller works. The only thing I noticed is that the light on the controller is off all the time except when unplug and plug it back, the light flicks once and then remained off
View: 95   Answer: 1

Need help on how to use Whisperer

Nguyễn Vinh
Updated at 2019-09-30 06:46:55 UTC 

After exposure >4 hours, the power button lights up red and shows no sign of connection. And one more detail is a Sprite capable of connecting with the Whisperer?

Pls answer me soon because I am in need of to use. 

Thanks

View: 127   Answer: 1

hanz.blatt@gmail.com
Updated at 2019-09-29 13:59:02 UTC 

It’s like the app doesn’t know it’s connected 

To the correct WiFi although it is.  Bought a new sensor - not connecting since upgrade to iOS 13. Please advise. See pictures. 

View: 132   Answer: 2

Cold winter season and whisperer ?

Yves Desrosiers
Updated at 2019-09-26 11:12:56 UTC 
Topic: General

Hi,

We have to take back inside our home the whisperer when the cold season is back I guess ? At what  exterior tempeture we should do this ?

View: 101   Answer: 1

Solid white light after install - HELP

Carlos Oliveira
Updated at 2019-09-25 20:29:08 UTC 

Hi,


I have just replaced a Rain bird image 6 by the Netro Sprite and I am using it's power supply.

The problem is that once I connect it after first install it gets to solid white light. I press reset shortly or even for 8 seconds but nothing changes.


Can someone help me ?


Thank you.

View: 94   Answer: 1

Ip address

Kris Y
Updated at 2019-09-25 20:13:08 UTC 

You mentioned you would add the ability to display the ip address in the next upgrade. Having dealt with networking issues for many years. I find it best to be able to assign static ip addresses to my home networked devices so I don’t have random dhcp issues causes by laptops or phones reconnecting and trying to take over an IP address that might be in use by a device that is a permanent resident.


Would you add the ability to assign the IP address to the controller? Many people don’t realize the significance of this but I find it important to a healthy home network.

View: 100   Answer: 1

Netro Sprite + Netatmo Rain gauge + Wunderground

Tony D.
Updated at 2019-09-24 21:08:17 UTC 

Hello everybody,

I own a Sprite and a Netatmo weather station. By now I have configured the Netro App to use Wunderground as the meteo provider. More specifically I have configured my own Netatmo Weather station as a provider. I have to say that it works pretty good in forecasting weather conditions. I would like to know if somebody else is using this configuration and owns also the rain gauge module. In case, does provide the correct rain amount of rainfall in the Netro app Discover page. It would be nice if the Netro "AI" could use the exact rainfall from the rain gauge provided through wunderground.


Anyone experimenting with this?

View: 85   Answer: 0

Netro has updated max day regulation

Netro Support
Updated at 2019-09-23 03:16:02 UTC 

To the Netro Community,


Recently Netro has enabled the max day Restriction in Settings->Regulation for those cities which limit watering to one or two days per week. We are aware that many cities are under mandatory regulation and the penalty for violating the water regulations is large, therefore, we have enabled the max day regulation.

Users can go to Settings->Regulations to check and please feel free to report us if the regulation is not correct.

For some local regulation, we are not quite sure if it is conservation plan or  mandatory regulation. If the regulation is not needed, please write to us support@netrohome.com and we will check and update our regulation database accordingly.


Thanks,
Netro Support



View: 119   Comment: 0

Whisperer seems wrong

Tim Foster
Updated at 2019-09-22 15:02:12 UTC 
Topic: General

I only got my system delivered yesterday, so this could be something that I doing wrong, I have one whisperer in the back garden and one in the front. I live in Merida Yucatan and so it's hot all the time. The whisperer in the back is in direct sunlight most of the day yet it's reporting the temperature as 24. The one in the front is shaded by the house yet that is reporting 33. Both seem to be reporting incorrect moisture levels in both the topsoil and subsoil. Yucatán drains through stone to underground water sources so I would expect both topsoil and subsoil to be showing very arid.


Can anyone advise?

View: 111   Answer: 1

Schedule setup

Rich Christenson
Updated at 2019-09-21 14:51:31 UTC 

I’ve setup several schedules and in creating another new one, I run into errors about a schedule conflict.  I’ve disabled the other schedule so it won’t run but even then I get the error.


I would think that the app would be smart enough to not create a schedule conflict with a disabled schedule?

View: 76   Answer: 1

Unit measurements

Homestead One
Updated at 2019-09-17 20:29:09 UTC 
Is there a chance to swap the measurement units to km/h? 
View: 92   Answer: 1

Reposting - No reply to commemt.

Kirk Davis
Updated at 2019-09-17 12:12:15 UTC 

Having a problem since upgrade of the app. Doesn't seem possible unless the main unit updated as well. Valves close within a few minutes of being activated by manual start, or programmed schedule. Have not test with smart watering disabled, but it happens on manual starts, so not sure that is even a variable. The Zone still shows as actively watering in the application. If you submit a stop  action by pressing the red square,then restart, via the sideways triangle, the zone will come back on again. However, it shortly shuts back off, while still showing the zone as being actively watered. This is happening across all four of my zones. Curiously, if you unplug the controller after the valve shuts off, but the app still shows it watering, wait a bit, and then plugit back int-the zone comes backon shortly after reboot.

Tested countless times, hasn't finished a cycle in a month. The zone stops sending the 24v signal causing the pump relay to snap shut and turn off the water supply, or perhaps the zone valve. Either way, appears to be a very odd defect. Do I need a replacement unit?  (BTW, I have all smart fumctioms disabled) 

View: 112   Answer: 1

Feature request

Tony D.
Updated at 2019-09-12 20:32:30 UTC 

I wasn't able to find a way to read the IP address assigned to the Sprite and/or Whisperer could you consider adding a page in the app where you can read the value?

Thank you,

Tony

View: 105   Answer: 1

Whisperer not working as expected

Tony D.
Updated at 2019-09-09 12:57:04 UTC 

I've been using my sprite with a Whisperer since a few months. The sprite works wonderfully but the whisperer has serious probloms. I get incorrect readings. Specifically my whisperer is stating 1% topsoil moisture level. Honestly this is impossible after a sprinkling succeded at 6:00 this morning. This misbehaving is going on since the first week. It works for the first day or two after resetting the whisperer but then it goes weird. On other occasions instead the topsoil moisture was stuck at 98% even after several days of not sprinling in full summer with temperatures over 35°. 

I have tried anything from resetting the whisperer to changing spot. At this point I'm led to think that the whisperer is broken.

Is anybody else having this strange behavior?

Do you have any other suggestion to solve this problem?


I have noticed that you are not giving due importance on support requests in this forum about whisperer problems. In my opinion you should put more effort into this.

https://netrohome.com/forum/posts/73/show_question

https://netrohome.com/forum/posts/132/show_question

https://netrohome.com/forum/posts/199/show_question

https://netrohome.com/forum/posts/289/show_question

https://netrohome.com/forum/posts/366/show_question

https://netrohome.com/forum/posts/392/show_question


Thank you

View: 163   Answer: 1

Windows 10 APP or web page

Emanuel Di Giusto
Updated at 2019-09-06 19:46:57 UTC 

Good product but there is not a windows 10 APP or the possiblity to setup by browser directly to IP address of netro. There is not web server inside.


View: 123   Answer: 1

Manual run time screen

Rich Christenson
Updated at 2019-09-06 10:25:49 UTC 

How can I adjust the manual run time for all zones?  They all seem to be different (one is one minute).


View: 165   Answer: 1

New Whisper not reporting

Derrick Rose
Updated at 2019-09-04 17:11:14 UTC 
I recently ordered a second whisper and installed it the same way as the first one I received (which is still working fine)  It connects just fine and I can even change the color of the LED for a while.  But it reported only once to the app and that was it.  I have tried reconnecting it to WiFi, I even deleted it in the app and reinstalled it with no success.  After the initial connection it seems to just stop working.
View: 147   Answer: 1

How do I know how long a zone watered on its last schedule?

Ron White
Updated at 2019-09-04 16:44:17 UTC 
How to determine prior watering schedule?
View: 120   Answer: 1

Power Transformer

DeanH
Updated at 2019-09-04 02:31:34 UTC 
I have my controller in my garage here in the desert.  The transformer seems very hot to the touch.  Is this a problem??
View: 123   Answer: 1

System went basqerk?

Ron White
Updated at 2019-08-27 01:21:18 UTC 
My system says it watered yesterday, which it didn’t, and it’s telling me the next watering is in 8 days during my 100 degree days.  What’s going on?
View: 181   Answer: 2