Remote Access?

Oliver Pettit
Updated at 2019-05-22 01:53:35 UTC 

Can you start the Pixie remotely?  i.e.  if I'm at work (i.e. not connected to my home network) I can start watering my garden?  If so is there anything I need to do to set this up?


Thanks, 


Oliver

View: 30   Answer: 1

Why is one zone being favored when all zones are identical?

Steven V
Updated at 2019-05-18 13:08:55 UTC 
Just installed the system yesterday and I noticed zone 5 (of 5) for some reason is getting special treatment over the rest. All zones are set identically for the same types of grass, soil and sprinkler heads. However looking at the schedule zone 5 seems to be getting more attention than the rest (i.e.: only zone being watered during off days)  what's going on here? 
View: 23   Answer: 1

Zone 1 manual water time only 1 minute?

Jannis Drew
Updated at 2019-05-14 07:01:36 UTC 

Why does zone 1 only allow 1 minute manual water sequence and all the other zones it’s 5 minutes. I can’t figure out how to change this? 

View: 95   Answer: 2

Sprinkle does not stop, does not start, freezing...

Henry
Updated at 2019-05-06 19:40:59 UTC 

I have received today the netro controller, 12 zones.


I have installed it correctly, 1 common wire and 7 zones.


It has connected to thr wifi easily, no problem. 


I can start any zone from the seven manually, but if I turn off manually, it does not turn it off...


If i start another zone then sometimes it stops the previus zone finally then start the new one..


and sometimes it just does not react anymore.. does not matter what i turn off or turn on manually, it does nothing.... 


but the device receives every command, because everytime when i turn a zone off or on, the led will blink 1-2 but nothing happens.


I checked wire, unwire and rewire again just for sure and tried the another common wire socket... then made factory reset and reconfigured it..


same issue...


it turns off zones compketely only if i unplug it from the socket, then i replug it, then it works until i start 1-2 zones and then again the same issues...


so what to do with it? 

View: 69   Answer: 2

Graphs

Jim Bethea
Updated at 2019-05-04 11:25:22 UTC 
On the graph, is the rainfall actual rainfall that has occurred or is that rainfall that is predicted based on weather map?
View: 61   Answer: 1

Netro

Emilio Maione
Updated at 2019-04-25 15:49:02 UTC 
Come posso aggiungere skill netro in italiano grazie 
View: 66   Comment: 2

Service account

ltanase13
Updated at 2019-04-25 01:26:55 UTC 
I have a company doing service on my sprinkler system, and would like to have them able to turn zones on/off to verify coverage and do repairs. Does anyone know how can that be done without me giving them my phone?
View: 105   Answer: 1

Alexa

Emilio Maione
Updated at 2019-04-24 06:50:56 UTC 
Salve a tutti come faccio a collegare lo sprite  alla Amazon Alexa chi può dirmi come faccio grazie
View: 40   Answer: 0

Irritating - Dark Sky is junk.

Kirk Davis
Updated at 2019-04-20 12:21:46 UTC 

Why can't I see the assumption Netro is making on the amount of rain that fell the day before? I paid Dark Sky for the time machine feature, but it's never accurate Yesterday  it rained here over an inch (rain gauge and $250 weather station agreed)  Dark Sky time machine (no, not Hot Tub time machine) reported  25 inch. At the very least I should be able to go into the app and put the actual rain that fell for the day before. Is there a way to do it, and if not, will you please add it? I would get a Whisperer, but the feedback has been rather poor on here. 


The community is nice, but how am I supposed to see answers? It shows "Answers 2", for example, but you click in it, and noting happens. Irritating 


Thanks, 

Mr Bad Example 

View: 121   Answer: 1

Device sharing between multiple users

Netro Support
Updated at 2019-04-02 03:12:03 UTC 
Device sharing between Netro users is supported. A user can authorize multiple users to access his or her Netro products.

To give access to other users, please log in your Netro account, go to Settings->Controller->Manage Users.

Note: Shared users must have a Netro account.


Add or delete users

Device owner can add or delete users through adding or deleting their user name or email account.

Tap “Manage Users” to authorize other users to access the device owner’s Netro products.


Tap “Manage Users” and then you will be directed to the “Users” Page.

Then you can add new manager or new player by tapping the “+” button.



Tap the “+” button and input the user name or user account.

Please input the user name or user account.


Tap “save” and then the user can have access to owner’s shared device.

Users’ information is displayed on “Users” page.



Once users are added, shared users will be shown on “Users” page.


 Access rights of shared users


There are two different types of shared type: Manager and player. Manager and player have different access rights. Manager has more access rights than player. Both manager and player cannot delete controller, change address, delete or add sensor.

Note: Shared users must have a Netro acccount.

Manager’s access rights:

Manager can use all the features of the shared device except deleting controller, changing address, deleting or adding sensor.

Player’s access rights:

a. Read-only: All settings in Controller, Sensors, Program(except run a cycle), Zone list can not be edited.

b. Hide: Preferences, Regulations, Restrictions, zone detail are not shown on Settings page. Regulations events and Restrictions events created by users are not shown on Schedule page.

c. Access to Schedule page: Player can create a one-time Run or Rain Delay on Schedule page.

d. Access to Program:Player can only do “run a cycle now” to programs created by device owners. Player can create a one-time Run or Rain Delay on Schedule page.




View: 144   Comment: 2

Notice To Users of Weather Underground

Netro Inc
Updated at 2019-03-19 04:52:48 UTC 

Notice of obsoleting Weather Underground


Netro has changed the weather source Weather Underground to Dark Sky from the server side for users of Weather Underground. The reason is Weather Underground stopped its API service without any notice. The whole community is looking for solutions. So we have internally disabled the Weather Underground option and used the data from Dark Sky.


We will support AccuWeather and openWeatherMap in the next release of the app. We expect to launch it early next month.

We are sorry about the inconvenience. Please contact us if you have any questions.


Regards,

Netro

View: 64   Comment: 0

Put Sprite in "paused" mode in winter

Netro Support
Updated at 2019-02-18 06:36:56 UTC 

Put Sprite in "paused" mode in winter 


To put Sprite in "paused" mode in winter, you will have winterize your system. First you will have to blow out the sprinkler. You can look at this video to find some useful information. 

https://www.youtube.com/watch?v=s3YRbJYmvgA&t=99s


This video mentioned that you will have to turn on the sprinkler, so you can use the instant manual run feature in the home page to manually start watering for each zone to make sure all the water is out of system.


Then you should put Sprite in "paused" mode just in case some one (for example the kids) accidentally starts a manually run from the app. To put Sprite in "paused" mode, you can go to Settings->Controller->Enabled. 

View: 388   Comment: 0

Needing to connect to a new device

Rebekah H
Updated at 2018-11-28 04:23:43 UTC 

My phone broke and when I tried to connect my new one to the sprinkler, I get an error message saying that our Netro is linked to another device and must be deleted from it before it can connector to my current phone. Is there anyway to reset the controller? 

View: 193   Answer: 1

How can I give my landscaper a way to manage the watering cycles?

Joshua Berk
Updated at 2018-10-10 06:22:09 UTC 
I would like to be able to share this account with my wife and my landscaper so they have access to turn things on and off when needed. Especially when I'm going to have my landscaper do work on my sprinkler system to fix the heads he needs to be able to test it easily without me being there.
View: 238   Answer: 3

Disable all zones for winter

Wayne White
Updated at 2018-10-09 23:05:21 UTC 
It’s winter, I have manual zones and 3 sprites. Is there a way to disable the sprites? There has to be. A simple switch I’m missing. 
View: 187   Answer: 1

App Crashesdevice

Aaron Miller
Updated at 2018-09-16 11:28:35 UTC 
The app crashes on android phone (S8) when attempting to set rain preferences. This is annoying. None of my messages regarding this have been answered by tech support. Perhaps I should return the device and get a Rachio?
View: 184   Answer: 0

Netro app not work

rodecheverria
Updated at 2018-08-31 20:40:48 UTC 
with the new update ios 11.4.1 does not work. the app starts and then stops working,
resets itself
View: 187   Answer: 1

Historical usage

sihler
Updated at 2018-08-20 23:38:11 UTC 
Is there a way to see raw historical water usage in time per zone?
View: 208   Answer: 1

Redwood pine tree

Javier Gutierez
Updated at 2018-08-08 18:32:32 UTC 

Hello. I'm setting a zone in where i have to water Redwood pine trees. I was looking for them under the species/type. I can't find it. I tried different names, species, etc. I believe it's not available yet.


Please, could you help me with:


Letting me know which tree available within the app will be more suitable to cover Redwood pine tree needs

Updating, if it is possible, the trees list available in the app


Thanks in advance.


Regards,

View: 214   Answer: 1

Accuracy of dark sky in Canada

Ken Wiens
Updated at 2018-07-31 03:16:54 UTC 

The dark sky android app is not available in Canada  so I wonder how accurate their weather is here.  To try and determine this for myself, I looked at the netro temperature graph..  Today it is 34C at my house  but the temperature summary graph in  Netro says it is only 22C. (for my friends still using Fahrenheit that is about a 24F difference )  Does anyone know when Netro gets the temperature that it uses in the graph? Other thoughts on dark sky accuracy in Canada? 

 

View: 285   Answer: 1