Fixing App "Contact Us" feature not working for Andorid

Netro Support
Updated at 2019-07-15 01:37:42 UTC 

To the Netro android users,


Our Netro app crashes for android on sending messages though Settings->Support->Contact Us suddently. Our R&D are fixing this issue and we expect to have the fixes in place in a few days. We are sorry about the inconvenience.


If you have any questions, please write to us support@netrohome.com and we will make sure to deliver technical support in short time.


Thanks again for your support and trust.


Regards,

Netro Support


View: 35   Comment: 0

How to change zip code in the addres in the setting/controller

sorondo
Updated at 2019-07-09 07:50:41 UTC 

How to change zip code in the addres in the setting/controller?


By mistake I nitroduced a wrong zip code in the address of the controller... How can I change it? Do I have to remove the controller and inmediatelly to add a new one? Thanks.


Jcgc

View: 45   Answer: 3

Translation Issue - ITALIAN

Gabriele Gianello
Updated at 2019-07-03 05:18:10 UTC 

Hi! I’m excited about Netro App and I’d love to contribute opening a support ticket for a double check of translations. 

There’s a lot of minors but one is always in evidence: the names of the DAYS OF THE WEEK (please see the attached image) .

The right translation is:

SUNDAY : DOMENICA

MONDAY: LUNEDÌ 

TUESDAY: MARTEDÌ 

WEDNESDAY: MERCOLEDÌ 

THURSDAY: GIOVEDÌ

FRIDAY: VENERDÌ 

SATURDAY: SABATO 


THE FIRST day of the week in Italy is always settend Monday 

View: 52   Comment: 1

Notifiche push

Andrea Casali
Updated at 2019-07-01 19:07:47 UTC 

Ciao, è possibile ricevere delle notifiche push tutte le volte che parte l’irrigazione?

Grazie

View: 42   Answer: 1

Google Home app questions- just installed my Netro Sprite!

jdonhowe
Updated at 2019-06-26 04:16:22 UTC 

I just installed my Netro Sprite and am having fun investigating all the options. After some false steps, I was able to link it to my google home account. so, my questions:

1. When I go through google, do I always have to say "Okay, Google, talk to Netro Sprite", and then when Netro responds, give a command, such as "water zone 1 for five minutes". Is there any way such that I can say directly to google "water zone 1", and Netro will do it (like smart light switches)- I don't have to tell google to tell TP-link to turn on the bedroom light!

2. I know that Netro controls zones sequentially (only one on at a time). When I ask Netro (through google home) to water zone 1 for x minutes, it then asks "what else can I do for you". If I say "water zone 2 for x minutes, it looks like it immediately turns off zone 1, and turns on zone 2. So, does "what else" mean "instead of", rather than "in addition to" the first command? Is there any way to get it to recognize sequential zone commands?

3. I've renamed my zones in the Netro app (nice touch- always hated having to remember zone numbers with old controller. Is there any way for the Netro google link to recognize (like google home does with devices) the name of a zone? It would be great to say "water front lawn for five minutes" instead of having to remember which zone it is.

View: 58   Answer: 1

Restriction for specific days

Ken Wiens
Updated at 2019-06-24 18:20:32 UTC 
I want to create restrictions for a set of specific days in the future.  Birthdays of family members for example. Or days that I have outdoor entertainment planned. I want to set these up long in advance (before a smart schedule has been scheduled.) How can I do this? 
View: 66   Answer: 1

Amount of Rainfall keeps changing

Swaroop Jay
Updated at 2019-06-19 02:47:10 UTC 
Netro app keeps changing the amount of rainfall that we have had. Day before yesterday it rained heavily. The very next day Netro app showed that it rained 1 inch. Today it’s showing that on that same day it rained only 0.33 inch. Any idea why it keeps fluctuating for something that has already happened in the past?
View: 85   Answer: 1

Netro's Rain Delay Feature

Netro Support
Updated at 2019-06-18 01:41:04 UTC 

Netro's Rain Delay Feature

To add a rain delay, users can go to the Schedule page, press the + sign on the right upper corner and select Rain Delay.
           

If you want to review the created rain delays, you can go Settings->Restrictions and your the rain delays will be shown. You can edit and delete the existing rain delays too.


View: 73   Answer: 0

Roadmap and delivery timeline.

Kirk Davis
Updated at 2019-06-14 11:23:21 UTC 
It's been nearly two months since you said adjusting actual rainfall would be added to the app. No useful updates at all. We deserve to know if you are spending your time on other products, and are not planning to fix this app. Transparency would help keep me from pulling my hair out. 
View: 106   Answer: 2

Rain Delay

Peter Parker
Updated at 2019-06-14 06:50:18 UTC 

Any chance you folks will add a rain delay feature in the app? It’s hard enough for Netro to predict the weather, and it certainly can’t adjust to every missed forecast. But it’s quite easy for me to hit 24 HR DELAY and make it right.


Thoughts?

View: 85   Answer: 2

Notification

Christophe Delanoy
Updated at 2019-06-14 06:44:13 UTC 

Hello , 

 Is there notifications available in the app ?

- starting watering

- watering report

That would be useful

Thanks

-Christophe Delanoy 

View: 60   Answer: 1

Changing networking

Scot and Michelle Cowan
Updated at 2019-06-09 13:51:42 UTC 

Hello! We just changed out our router and have a new network name and password. We went to the app to change the network and each time the app crashes. Now we are offline and stuck. Please help!!


View: 83   Answer: 1

No Next Scheduled run date?

kphaldeman
Updated at 2019-06-05 20:14:51 UTC 
I have my device set up as "lawn" under my devices.  I have a program set up which has a run time for each of the zones, supposedly scheduled to start June 7.  Why is there no scheduled run appearing under my schedule or anything under my "next run" field under my listed device?
View: 90   Answer: 2

How the smart watering is scheduled?

shaneduan
Updated at 2019-05-30 15:57:58 UTC 

Maybe I missed something....


Just installed the controller and app. With “Smart” options Enabled with all zones, some zones will repeat themselves up to 4 times in one day, a few days in a week, some zone seems never scheduled at all(?). Is this how I should  use it or I have to use a fixed program only? How the auto scheduling is calculated?

View: 132   Answer: 1

Using as a on/off switch

pgvolk
Updated at 2019-05-29 14:59:55 UTC 
Have netro installed with sprinkler system. It works well. I have an above ground pool that I want install a solar heater to. I'd like to use the Netro to open a valve at a specific time and close it later, either at a time or interval. The longest program run is 60 minutes. I'd like to see something around 8 hours. Also, to be able to turn on/off via the app like the sprinklers would be perfect. Is this possible? I have looked but haven't found a way yet. 
View: 105   Answer: 1

Subsoil moisture level

Swaroop Jay
Updated at 2019-05-28 17:13:12 UTC 
How does Netro app calculate subsoil moisture levels? Note that I don’t have any sensors. Please advise 
View: 162   Answer: 2

Still watered after *heavy* rain

Ion Storch
Updated at 2019-05-27 19:41:14 UTC 

Hello, this morning my Netro still watered my front lawn after we had a massively heave rain last night.

I have Smart Zone enabled for all my zones. The Netro was supposed to be optimizing water usage.  

Why did it run this morning?

Thank you,

Jon Storch


 

View: 134   Answer: 1

Remote Access?

Oliver Pettit
Updated at 2019-05-22 01:53:35 UTC 

Can you start the Pixie remotely?  i.e.  if I'm at work (i.e. not connected to my home network) I can start watering my garden?  If so is there anything I need to do to set this up?


Thanks, 


Oliver

View: 102   Answer: 1

Why is one zone being favored when all zones are identical?

Steven V
Updated at 2019-05-18 13:08:55 UTC 
Just installed the system yesterday and I noticed zone 5 (of 5) for some reason is getting special treatment over the rest. All zones are set identically for the same types of grass, soil and sprinkler heads. However looking at the schedule zone 5 seems to be getting more attention than the rest (i.e.: only zone being watered during off days)  what's going on here? 
View: 108   Answer: 1

Zone 1 manual water time only 1 minute?

Jannis Drew
Updated at 2019-05-14 07:01:36 UTC 

Why does zone 1 only allow 1 minute manual water sequence and all the other zones it’s 5 minutes. I can’t figure out how to change this? 

View: 198   Answer: 2