Unable to delete 6-zone control unit from PC

Luciani Daniele
Updated at 2023-05-27 09:26:29 UTC 
Topic: General

This morning I had to reset the 6 zone control unit. After the reset everything is fine from the Netro app. Instead, when I log in from a PC with my account, the old setting is detected and it won't let me delete it. The system returns error nvalid group ID 33131: invalid device status.
What to do?


View: 19   Answer: 0

Problem in Netro app in my iPhone

Manel Barbero
Updated at 2023-05-18 08:21:17 UTC 
Topic: General
I had installed an irrigation controller and one plant sensor and it worked OK. Since I have added one Pixie-1 and one Pixie-Z1, on the app screen when I try to enter innthe red ring bell to see notifications, I am thrown out the app and I can’t see my notifications.
View: 82   Answer: 1

Days not appearing on 6-days a week schedule

Rec Tift
Updated at 2023-05-17 02:40:49 UTC 
Topic: General
Our watering restrictions are on 6-days a week. Thursday, Friday, and Saturday do not show water schedule. How do I add these days to program?
View: 67   Answer: 1

Rain delay

David M.
Updated at 2023-05-07 04:30:25 UTC 
Topic: General

Hi. 

I made a mistake on my netro spark and included a rain delay from the main screen.

How can I delete this delay?


Thank you

View: 101   Answer: 1

Looking for business partners in EU

Netro Inc
Updated at 2023-05-04 02:54:48 UTC 
Topic: General

Dear all,


We are looking for individuls in the EU (Spain or Italy preferred) who can work with us on shipping, inventory management and marketing. It is a paid, part-time and low-intensity work. 


Please email to carolguo@netrohome.com if you are interested.


Thanks,

Netro Inc

View: 193   Comment: 3

Pixie connection

Sarroniz
Updated at 2023-05-01 06:20:22 UTC 
Topic: General

Good morning,


I already have the Sprite 12 and want to add one or two Pixies. 

Do I need the hub for the pixie or the sprite12 acts as hub?

Thank you!

Sergio

View: 91   Answer: 1

Purchasing in the UK

Phil Middleton
Updated at 2023-04-27 21:05:51 UTC 
Topic: General

I have purchased Netro Sprite from Amazon. I'm now trying to purchase a couple of Whisperer units. Is there anywhere in the UK as purchasing from the online shop the delivery charge is over $26.

Thanks

Phil

View: 150   Answer: 1

problem with Netro sprite 12 controller

paolo cellini
Updated at 2023-04-24 14:27:08 UTC 
Topic: General

Hi 

i have continous problems with 

Sprite / app

Never before

Disconnection to wifi

Even when say : online 

it works randomly ( start/ no start  manual 

irrigation )

View: 89   Answer: 1

Area

Javier Domínguez
Updated at 2023-04-22 16:04:10 UTC 
Topic: General

Hola,

Cuando estoy configurando las zonas me pide un valor de area, ¿en qué medida? ¿Metros cuadrados?

Gracias


View: 92   Answer: 1

farenheit to celsius

Santiago Moller
Updated at 2023-04-22 02:41:55 UTC 
Topic: General
Hello, I need help to change the settings from Fahrenheit to Celsius in the app, I have a smart plant sensor.  Thank you
View: 96   Answer: 1

Maximum watering duration for SPARK

Katarzyna Wrobel
Updated at 2023-04-11 22:55:50 UTC 
Topic: General

Hi there :)


I want to set-up a watering duration for my desert garden (Phoenix, AZ). We should water our garden deeply and infrequently. So, I want to set-up a watering time of two hours. Unfortunately, the app has a maximum duration set to 60 minutes only. Any suggestions?

Thanks. 

View: 114   Answer: 1

Dont't start manual irrigation

Simone Teressi
Updated at 2023-03-26 11:39:57 UTC 
Topic: General

I've checked that My netro isonline...but if i start a manual irrogation app say to me "communicating" and never begin to start..... If i turn off elecrticity and turn on again..... And then i go to manual  Irrogation and press start irrogation begin immediatly

View: 148   Answer: 1

Notifications/Wunderground

Fernando AT
Updated at 2023-02-26 18:00:46 UTC 
Topic: General

Hello!


1. How can I enable notifications (when watering, sensor moisture level…)?


2. Cannot set my Wunderground station ISANTA605.


Thanks!

View: 251   Answer: 1

Location Setting

ubo25
Updated at 2023-02-18 10:10:44 UTC 
Topic: General

Please advise how I can change the location. I am staying in Windhoek, Namibia.


View: 225   Answer: 1

Whispered sola panel deteriorated after 6 months

David Gomez
Updated at 2023-02-08 06:15:54 UTC 
Topic: General

After 6 months of whispere’s exposed to sun, the protective layer of screen is started yo be deteriorated, losing the transparency property and protection to UV, meaning is catching up less sun.

Answer from Netro support after several exchanges had not been at the right level, despite that last topic was really well addressed.

“Thanks for your info and it should not affect the normal use of the sensor. Please let us know if you see any further issues during use.

Check pictures and make your statement, but I am not convince about quality of manufacturing of the whispered elements.

David


View: 234   Answer: 1

Whisperer plant sensor

Vincent Coutinho
Updated at 2023-01-26 20:56:14 UTC 
Topic: General
How do you find the sensor battery percentage on the netro app.
View: 227   Answer: 1

Delay on Manual watering

Jim Barnes
Updated at 2023-01-22 01:22:58 UTC 
Topic: General
Why is it when I select a manual watering it delays until wake up?
View: 220   Answer: 1

So complicated to get your product from France

Christophe Benoit
Updated at 2022-12-25 08:01:47 UTC 
Topic: General

Hello,


I purchased a Netro sensor about one month ago at NetroEU shop through Amazon and got no news about my delivery. I remember it was also a bit complicated to get this Netro sensor the first time I ordered it due to taxes that significantly increased the price. 


What is the best way to get your products ? I am really fond of these latter but a bit upset it is so a big deal to get them. 

If you have solution it would be great.

Thank you

View: 267   Answer: 1

Orders page shows an error page

Richard
Updated at 2022-12-03 04:57:33 UTC 
Topic: General

Hi there,


The Netro Account Order page only displays:


instead of the orders.


I have two orders in the system but cannot see the status of either of them.


Thanks

View: 629   Answer: 2

Reset whisperer

Omer Zadikevitch
Updated at 2022-11-07 17:05:32 UTC 
Topic: General

Hello

How do I reset the whisperer

Thanks

View: 459   Answer: 1