Sprite-12 will not connect to wi fi

Updated at 2023-08-13 23:37:32 UTC 
I followed video instructions and will not connect 
View: 279   Answer: 1

Ventile open, but not closed, Ventilttest successfully done

C He
Updated at 2023-08-13 11:54:36 UTC 


Problem: Ventiles open by Netro successfully (by schedule or manually. But after the run time the Ventiles do not close. The only option i have is the switch off the Netro. Than the ventiles close. 

Ventilttest successfully done (see screenshot)

Whats wrong? 

View: 284   Answer: 1

My Netro Sprite-12 is not connecting to the cloud

Kay Fluhr
Updated at 2023-08-11 17:07:54 UTC 

Hi there

also calling from Spain. Since today my Netro device is not connecting to the cloud. Re-assigning to WIFI via the APP is not working.

In my network + configurations nothing has changed.

Can you check maybe log file on your side?

Serial No of the device is cc50e34a7616

Strangely my Netro hubs are working.

UPDATE: reconnecting with an Android app + device worked like a charme. BUT if I start watering manually the watering is not starting, status is showing "communicating" for ages also after restarting devices many times.

View: 290   Answer: 2

technic support

Isabel Santillan
Updated at 2023-08-11 07:07:33 UTC 

My Netro control does not conect to internet. I think is broken. Do you know if there is any technical support in Spain to repair it?

Thank you

View: 268   Answer: 1

Option to Manually Run a designated Program with Alexa control

Louise Brinkman
Updated at 2023-08-10 05:52:23 UTC 
Have just installed the NetroHome Spark 16 station unit. All working, connected to wifi and Alexa.  Have written a Program called "A" to water zones 2-8 for 6 minutes, however, I do not want it to water according to a set time on any given day but when I choose to manually run the program  via voice through Alexa.  I've disabled smart watering on all my zones.  I've saved the program but Alexa does not support "open NetroHome and run program A"...how would I manually word it to Alexa to water zones 2 to 8 manually?  Or, how to save a "manual" program that I can run at whim via the app but preferably through Alexa when I choose to run it (without start times etc)...the app clearly allows a manual run but I don't want to run all 16 zones for certain minutes...just zones 2-8 for the same amount of time when I choose without commanding Alexa for individual zones or configuring through the app every single time....I bought the unit for voice control with Alexa, I don't want to fiddle with phone app each time. Please advise how to save a manual program without a regular start time that I can easily use with Alexa (I can write a custom command Alexa routine to run it).  Thank you in advance and looking forward to figuring this out.
View: 250   Answer: 1

Cambio wifi

Updated at 2023-08-09 15:10:03 UTC 

Hola buenas tardes, he intentado cambiar la red wifi pero siguiendo las instrucciones, la red Netro-xxx no aparece.

Ahora la luz no parpadea y está fija pero fuera de línea.

Espero su ayuda.


View: 224   Answer: 1

Continued watering if offline?

Drew M
Updated at 2023-08-08 17:48:40 UTC 
My watering hub is offline. I’m away from home. Will it continue to water?
View: 263   Answer: 1

App show’s pending message

Greg Jones
Updated at 2023-08-07 18:46:13 UTC 
The app always shows a “1” indicating that there is an unread message.  I have opened any and all messages and can’t get rid of it…am I missing something?
View: 258   Answer: 1

Whisperer v1 reporting temp over 800 degrees

Updated at 2023-07-13 16:20:23 UTC 
I have a v1 Whisperer that’s almost 3 years old. The temp readings are now showing up as over 800 degrees.  I’ve tried to reset it and it’s still reporting the same.  Perhaps another ‘harder’ reset?  Software update?  Out am I just going to need to buy a new one?
View: 418   Answer: 1


Updated at 2023-07-11 17:32:17 UTC 
How do I check if my pixie one is still in warranty?
View: 429   Answer: 1


Mark Killeen
Updated at 2023-07-10 22:48:36 UTC 
How do I set system so that it does not water between the hours of 10 pm and 8 am?
View: 382   Answer: 1


Mark Killeen
Updated at 2023-07-10 22:48:23 UTC 
How do I set system so that it does not water between the hours of 10 pm and 8 am?
View: 365   Answer: 0

Moisture and weather API

Andrea D.
Updated at 2023-07-07 23:20:33 UTC 

Hello there,

I'm making use of Netro API to:

  • Update the soil moisture of my zone in order to get precise and updated data
  • Update past-1-day, current and 5-day forecast
API calls works, but I get weird values for the zone: I put 38% as humidity and I see a 23% in the app, if I send 100% then I get 70%. How this works? There are some kind of calculations that take in account historical data? (I have a Whisperer sensor I've stopped using since it give quite random data).

As I've seen even meteo information change humidity value of the zone. 


View: 477   Answer: 2

Can I run this thing unrestricted

John Zuzula
Updated at 2023-07-06 22:57:53 UTC 
Is this unit capable of running unrestricted? My shit is dying here and I'm not happy with the difficulty associated with running this thing! I find it way too complicated! I sincerly wish I hadn't purchased it!
View: 431   Answer: 2

New Sprite will not connect to Wifi

Michael Burberry
Updated at 2023-07-05 22:39:33 UTC 
I just bought a Sprite 6 for my new house. It will not connect to WiFi. I checked the password, added a range extender, made sure I was connecting to the 2.4 channel, and opened up guest access, but it still won’t connect. I even unhooked the pump wires and tried to set it up right next to my router and still nothing.I have one set up at my old house and have never had issues.
View: 403   Answer: 1

Previsioni meteo sbagliate

Manuel Mancini
Updated at 2023-07-01 15:59:30 UTC 
Le previsioni del tempo sono completamente sbagliate, quindi non si può usare in modalità risparmio acqua, addirittura o segna che piove sempre anche quando non piove per una settimana o proprio le date sono completamente sbagliate. A qualcuno funziona correttamente? Grazie
View: 385   Answer: 2

Not recognizing rain forecast or actual

120 Sweet Bailey
Updated at 2023-06-23 23:14:09 UTC 
My unit does not skip watering on days where it’s forecast for 1 inches or even it's raining.
View: 434   Answer: 1


Carlo Capraro
Updated at 2023-06-19 12:11:17 UTC 

Salve a tutti, aprendo spesso l'app mi sono reso conto che con frequenza mi da Off line, poi basta fare disabilita e riabilita e tutto ritorna nella norma. È normale?? Ci sono opzioni per ovviare a questo problema?

Grazie a tutti

View: 398   Answer: 1

Rainy day shut off

Jay Fahar
Updated at 2023-06-16 13:18:25 UTC 

Wondering how to use the online weather forecast and be able to use that information to turn off the next day scheduled watering. 

I'm checking the rainy days manual and turn on/off the system which is cumbersome! Appreciate letting me know.

View: 423   Answer: 1

Why does my app say the watering didn’t happen?

Beau Cook
Updated at 2023-06-12 23:10:58 UTC 
I have a sprit 6 I just hydro seeded so I have to keep the ground damp. I’m at work away from the house and the app says it didn’t watered in my last 2 programs. I tried to do a manual run and it wouldn’t work. Do I have to be home for it to work?
View: 427   Answer: 1