Dear Netro users,

We are experiencing technical issues with Google Home/Assistant and iOS notifications due to a recent server update. Currently these services are unavailable. All other features in the Netro app and website are working normally.

Our R&D team is working on the solutions with priority and hopefully they will back online in a few days. We apologize for the inconvenience.

Thanks,

Netro Inc

i have google home assistant and have linked the netro sprite. No problem on this for the past few months but today I  noticed that when I ask google to talk to netro home, google assistant would not respond and say netro home is no longer available.

I tried to re link netro on my google assistant and is able to do so without issues, yet during the command, I still get the same error that netro home is no longer available.

Any advice.

thank you.

Hi, my Netro Smart Plant sensor has stopped working. I’ve tried a hard reset for 8 seconds but no LEDs come on.

My Netro Whisperer is starting to give what seems like random moisture reads. It does from 49 to as high as 85 and saying moisture level increased when nothing was watered.

Under the tab which has the history of moisture that can be sorted by today, week, month - please make the today tab the same as the week and month tab. It is much easier to see and more useful to see if the data is laid out from left to right in a line graph, rather than in two different circles for AM and PM - you have to switch back and forth which isn't ideal, and it's harder to see when the moisture drops are happening.

I have the Pixie set up and working and showing in the Netro App. When I go to link Netro to Google Home the error message I get is no devices were found in your Netro account. The Pixie is definitely in my account.

Any help appreciated.

Thank You,

Steve 

I have a Whisperer that the battery runs down on, even when placing it in good sunshine. I can place it under a lightbulb a couple inches away for a couple of days and it charges up. But after placing back in th yard it goes down again. This is after placing it right next to another Whisperer that charges just fine. Have tried deleting and reinstalling. Is there something else I should try?

I installed my Whisperer and it seemed to work but after a couple of days when I checked the APP it just shows 0 at all three datafields. I see values in the overview (weeks, month etc.) though. What can I do to correct this? 

Hello. I cannot chance The nome of zone. Only Zone1- Zone 2 but IS more nice with name. Can you help me ?

Hi

My watering unit is programmed to water my lawn as necessary under the programs algorithm. However, I have numerous days when the watering is done twice— for exam0e it will run all the zones and immediately run the same zones again.  Anyone know how to fix that?

What do the attention icon means it appears sometimes next to the smart schedule 

It has rained for past 2 days and it still says moisture in grass is 50-60%. I don’t have sensors but my understanding is it supposed to change due to weather forecast! It doesn’t so not very smart!

Each Smart Zone can be set to a preset, e.g. Frequent, Deep, Boost, EPA, etc.  If you click Customized, you can choose the Min and Max Soil Moisture, and the Flow Rate (inches/hour).  Presumably, there is a default value of these three choices for each of the presets.

How can I find out what the presets are for these three values?  e.g. for the EPA preset, what is the Min, Max, and Flow Rate?  Same question for all of the Smart Zone presets.

Thanks!

Ken

I want to turn watering off without deleting schedules.  I need to do some repairs

It rained yesterday yet my moisture sensors have not changed. How do you reset it or get it to measure correctly??

If I leave my sensor for a while it stops recording new data. The days where there is no data is recorded as a zero. This is obviously not correct.  Any plans on updating this?

Hi

Netro disconnect almost every day 

from wifi , without any reason(such as  Internet connection  missing / electricity black out ) 

I have to unplug and rebooting  it goes back automatically to wifi connection

What i have to do to avoid this ? 

I reset my netro sprite as work was being done on my sprinkler system.  It came back on slow blink.  I have not been able to reconnect to my internet.  when setting up netro shows up on my phone with good wifi connection, but will not connect. I have turned data off and still not luck. I have unplugged Netro sprite and still no luck. If anyone has any ideas please share.

What is the moisture range for St. Augustine grass ?

Tengo diseñados una serie de programas de riego.. ¿Como puedo insertarlos en el día en que quiero regar? P. ej. : día 21 de agosto quiero aplicar el programa "5"