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Rob Rossi

Lives in: Piacenza, Emilia-Romagna, IT
Using: SPRITE-6

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Netro lose wifi connection
19
Wency Pan
Updated at 2022-04-20 06:03:18 UTC

Hi Rob,


I can see your firmware is not the newest. Updating it may help the WiFi stability. Could you please send us email to support@netrohome.com with your Netro account registered email and we can help you update the firmaware.


Thanks,

Wency

Netro Support



Problem: Spark 16 controller stuck on "in communication"
19
Wency Pan
Updated at 2025-10-10 07:58:21 UTC

Dear customer,


We have received your email and our R&D team will provide a firmware/software update to resolve the issue you’re encountering.


Thanks,

Netro Support