Problem: Spark 16 controller stuck on "in communication"

I'm experiencing a serious issue with my Netro Spark 16 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.


The problemm is with the 4g Vodafone/HoMobile provider as yout mentioned in https://netrohome.com/en/forum/posts/4052


I have already asked several time the update for the device, but nobody reply me

i wrote also to Netro support email: support@netrohome.com  --> nobody reply me.


What should i do to have this update?


Please



Answer From Wency Pan

19
Wency Pan
 Updated at 2025-10-10 07:58:21 UTC

Dear customer,


We have received your email and our R&D team will provide a firmware/software update to resolve the issue you’re encountering.


Thanks,

Netro Support

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32
Rob Rossi
 2026-03-17 19:55:16 UTC  
I have the same problem with my netro sprite. Can I have an update?