Hi there

also calling from Spain. Since today my Netro device is not connecting to the cloud. Re-assigning to WIFI via the APP is not working.

In my network + configurations nothing has changed.

Can you check maybe log file on your side?

Serial No of the device is cc50e34a7616

Strangely my Netro hubs are working.

UPDATE: reconnecting with an Android app + device worked like a charme. BUT if I start watering manually the watering is not starting, status is showing "communicating" for ages also after restarting devices many times.

My Netro control does not conect to internet. I think is broken. Do you know if there is any technical support in Spain to repair it?

Thank you

Netro Support Team,

Where do I find the calendar view?    Is it the schedule icon on the bottom of the home screen?

I simply want to view when my sprinklers will run in the future when using "smart watering", "level: advanced".

I find that trying to find answers to questions when I am limited to community postings is cumbersome.   A good detailed manual would be very beneficial.

John Kollehner

Houston, Texas

Hi all,

I use 1 Netro Spark with 2 Whisperer sensors.

All devices are added to the app and i can see in the app.

In the app I can open by dropdown on top the Spark OR the Sensors. When i open there the Spark and go to setup, then i can can see the entry sensor, but the i can not add the sensors i have. 

I want to connect the sensors to the spark and the spark should Start the watering in relation to the real condition measured from the sensors. 

But how to connect the Whisperer to the Zones? 

Thanks for support!

Have just installed the NetroHome Spark 16 station unit. All working, connected to wifi and Alexa.  Have written a Program called "A" to water zones 2-8 for 6 minutes, however, I do not want it to water according to a set time on any given day but when I choose to manually run the program  via voice through Alexa.  I've disabled smart watering on all my zones.  I've saved the program but Alexa does not support "open NetroHome and run program A"...how would I manually word it to Alexa to water zones 2 to 8 manually?  Or, how to save a "manual" program that I can run at whim via the app but preferably through Alexa when I choose to run it (without start times etc)...the app clearly allows a manual run but I don't want to run all 16 zones for certain minutes...just zones 2-8 for the same amount of time when I choose without commanding Alexa for individual zones or configuring through the app every single time....I bought the unit for voice control with Alexa, I don't want to fiddle with phone app each time. Please advise how to save a manual program without a regular start time that I can easily use with Alexa (I can write a custom command Alexa routine to run it).  Thank you in advance and looking forward to figuring this out.

Your updated 3.2.0 app is hung.  Not installing on my iphone.

Hola buenas tardes, he intentado cambiar la red wifi pero siguiendo las instrucciones, la red Netro-xxx no aparece.

Ahora la luz no parpadea y está fija pero fuera de línea.

Espero su ayuda.

Gracias 

Netro started watering my lawn this evening despite havng four (4") inches of rain all day today! I thought Netro has the mechanism andthe technology to detect rainfall and stops watering when there is heavy rain!?

My watering hub is offline. I’m away from home. Will it continue to water?

The app always shows a “1” indicating that there is an unread message.  I have opened any and all messages and can’t get rid of it…am I missing something?

Hi, what causes this and any suggestions to resolve?

I have unplugged it and plugged it back in. Still does it. 

How do I change the date format from American? In Australia we use the following format: DD/MM/YYYY. Shouldn't the app be set to read the default setting of the phone?

I'd like to use bootlace ferrules for all the wiring to the sprite as shown in your installation video (power connection). I'm using 0.5mm² x 7 core cable and 0.5mm² bootlaces and the unit won't grip them. I've tried other sizes with the same result. What size ferrule is required?

Hi, I installed the Sprite Netro today. Did a manual test. 

All zones worked fine except one of the zones started running but is not stopping. App shows stopped but the water keep going. 

Any ideas? Is it the metro issue or sprinkler valves? I powered off the Netro but still the water keeps on going.

Once you have programs setup to do your watering, you hardly ever get into this app unless you need to stop watering, change the program, or test a zone with a broken/fixed head. My biggest complaint about this app is that when I need to stop watering for the day (for various reasons), I have to remember how to do that in the Netro app, and fumble through menu after menu to figure it out, because I do not use it every day. I just want to stop the dang watering for the day. There needs to be a button right on the first page that comes up to stop or suspend all watering schedules for the day. I told Moen if they put that in there app, I will switch in a heart beat. Giving you the opportunity to keep a customer and put into your app. 

Hi,

In Perth Australia, we disable reticulation in winter, sure to winter rains.

In some cases, I've needed manual water parts of the garden sure to warm weather and lack of rain.

In order to do so currently, I need to set the system to enabled,  perform a manual run, and then remember to disable the system again. Sometimes I forget to do the last bit.

Can we allow for manual run without needing to enable the system?

Netro app won't open... It opens then closes. I tried uninstalling and reinstalling.  Cleared data. App still won't open. I only have access throughout the beta web app

I just replaced my sprinkler controller with a new Netro Sprite 6.

Using both a programmed or a manual start, all valves don’t stop unless I remove power to the Sprite.

During a program, where I planned the zones to run sequentially, the zones activate one after the other without stopping and causing the zones to loose pressure and be unable to complete.

On the FAQ, it says to remove power to stop the zone, which actually stop all the watering, but this it totally unusable to me.

I am using the European version with the provided power supplier. I am based in Italy.

Can you please help?

Thank you!

Been a Netro customer for a while and pretty handy. I have three different Netro controllers and my oldest one just stopped working and won’t power up… I have verified the power at the outlet and have changed out the power supply with another 24v power supply that I know works. Still the controller will not power up. 

Let me know if anyone else has suggestions. 

Thanks!

John in Lincoln, NE

Hi the current app shows the toy water consumption but the starting month is always the current month and what it makes sense is to see you from January to December