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Can't login

Bruce Rodtnick
Updated at 2025-10-13 15:40:38 UTC 

This morning we noticed that my Sprite light was flashing. I tried to get into the app and it kept saying network error. I booted the Sprite, I booted my router, and the light is no longer flashing. 

But when I try to log into the app now it says network error. I logged into metrohome.com and my Sprite was able to work from naturalhome.com, but I am still not able to log in to the app. I use the same login at netrohome.com as I did with my app.

View: 4   Comment: 0

App crash

febuccifarucci
Updated at 2025-10-12 20:41:50 UTC 
The app crashea when I click on a zone on Google pixel 8a. I had to configure them with another phone. Already tried to reinstall the app and clear cache
View: 22   Answer: 1

L irrigazione non parte

Marco Michelini
Updated at 2025-10-11 15:55:45 UTC 

Hi, dopo aver collegato tutto, ho provato a fare un test manuale ma non parte l irrigazione.


Sapete aiutarmi?

Grazie

View: 37   Answer: 1

End of Season Shut down

Jayme Buhlman
Updated at 2025-10-10 17:59:16 UTC 
Topic: General
Hi, it’s the end of our watering season where I live, the city just shut off the water for the year. Any guidance on what to do in the app to have the system off for until spring?  

Is it a good idea to unplug it for the season or no?
View: 70   Answer: 1

Problem: Spark 16 controller stuck on "in communication"

Corrado
Updated at 2025-10-08 13:48:10 UTC 

I'm experiencing a serious issue with my Netro Spark 16 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.


The problemm is with the 4g Vodafone/HoMobile provider as yout mentioned in https://netrohome.com/en/forum/posts/4052


I have already asked several time the update for the device, but nobody reply me

i wrote also to Netro support email: support@netrohome.com  --> nobody reply me.


What should i do to have this update?


Please



View: 111   Answer: 1

Total water volume restriction

Kyle Giacomini
Updated at 2025-10-08 13:12:52 UTC 
I'm curious if there is a way to restrict or cap the calculated volume of water used daily for smart watering schedules. For example, my well produces about 3500 gallons a day or close to 4.5 CCF. I have a storage tank where the water is stored. Is there any logic that can be added to the smart watering calculation or scheduling to account for a daily water volume budget? 
View: 124   Answer: 2

Password

Ignacio Sánchez
Updated at 2025-09-26 11:38:52 UTC 
Way Netro had changed my user password?
View: 636   Answer: 1

Whisperer installation

Davide Chelo
Updated at 2025-09-26 11:38:17 UTC 

Hi, I just bought the whisperer 2 and would like to have it as only sensor for the entire garden, however is allowed to have maximum 3 zones for sensor. Is there a way to link all the zones to it? I have 7 zones.


Thanks

View: 611   Answer: 1

I want to change wifi network my Netro controller is connected too.

loro
Updated at 2025-09-23 21:27:44 UTC 
Topic: General
How do I change the wifi network my Netro controller is connected too? I cannot proceed beyond step 2 from the instructions on the app. I get the message "Please connect to Wi-fi network "Netro_IRC_xxx."  However, the app shows that I am already connected!!
View: 848   Answer: 1

Info function

Giuseppe
Updated at 2025-09-20 09:48:50 UTC 
Good morning, I installed a Sprite 6 controller, it works perfectly, but I have three questions: 1. How do I change the irrigation percentage without changing the watering minutes for all the zones each time? 2. When rain or wind is forecast, does the irrigation program still skip even if the smart function is not enabled? 3. When I start a zone in manual mode, for example to control the sprinklers, is it normal for there to be a long delay between pressing the Stop button and the actual interruption? Thanks.
View: 1186   Answer: 1

Program change Day

Tiziano Pacella
Updated at 2025-09-17 19:04:30 UTC 

Someone can help me?I need change the day for one program exists...what is the procedure? Thak you

View: 1510   Answer: 1

Rainbird esp me series

Magnus Swenson
Updated at 2025-09-15 14:38:33 UTC 
Can I use the Netro Spark 16 if I use the Rainbird ESP Me? I have 15 active zones.
View: 1678   Answer: 1

Time

Silvano Scotto
Updated at 2025-09-10 23:18:59 UTC 

My system is connected to a 500 liter tank. If I turn on both zones, it empties in 13 minutes.

In the application there is no possibility to program the maximum irrigation time for each individual area. I want you to work at most 13 minutes!

View: 2260   Answer: 1

Centralina non funziona

gsciurba
Updated at 2025-09-09 19:23:32 UTC 

Buongiorno,

ho riscontrato un problema con la centralina Netro Sprite-6.
Il dispositivo risulta online e sembra funzionare regolarmente, tuttavia non attiva nessuna uscita: né la master né le due zone configurate. Ho provato ad attivare manualmente tutte le zone, ma senza successo.

Ho effettuato alcune verifiche:

  • la tensione in uscita è sempre di circa 11 V AC su tutte le uscite;

  • la centralina è stata utilizzata pochissimo, solo con le zone master e 1–2;

  • non sono presenti segni visibili di bruciatura o danni hardware.

Da quanto riscontrato, sembrerebbe un problema software, poiché l’hardware appare in buone condizioni.

Resto in attesa di un vostro gentile riscontro e supporto.

Grazie per l’attenzione.

Cordiali saluti,
Giuseppe Sciurba


View: 2285   Answer: 1

Netro spark no work

Fernando Bravo Calatayud
Updated at 2025-09-04 08:25:22 UTC 
I've had a Netro Spark 8 working without any problems since last year, but a few days ago it disconnected from the Wi-Fi and stopped working. I tried the reset button as indicated in the instructions, but there's no way to reconnect it. What else can I do? Thank you very much
View: 2736   Answer: 1

Setup whisperer for skipping watering due high soil humidity

Francesco Gritti
Updated at 2025-08-29 16:39:06 UTC 

Hi, I have a Sprite 12 zones and a Whisperer 2 sensor added to the Netro app. However I cannot find any way to setup the sensor so that it inhibits watering if the measured humidity is higher than some value. The sensor is sending correct reading to the app but now it has been raining for few days and the Sprite keeps watering.


I would like to disable watering based on the sensor only and not on the weather forecast.


If in the app I select the Sprite, then go to settings>zones and select one zone i see the setting Sensor as "Not connected" but there is no way to connect a sensor. If i select the sensor and go to settings>sensor I see all the settings to change name, light color data send interval, but nothing about rain.


Can someone please help me? Thank you!

View: 2765   Answer: 1

How to run two irrigation zones simultaneously to avoid overlap issues

Angel
Updated at 2025-08-24 22:55:28 UTC 

Hi.

I have a lawn that is irrigated by two solenoid valves, Zone 1 and Zone 2. Each zone controls 3 sprinklers, and there are overlapping areas between the sprinklers from both zones. I would like to configure the system so that when Zone 1 runs, Zone 2 also runs at the same time, and when Zone 1 is off, Zone 2 is also off. In other words, both zones should operate simultaneously to avoid certain areas always receiving extra water. Is there a way to set this up with the controller?

View: 2864   Answer: 1

Non riesco a connettere metro spring con metro wisperer

Fabio Doc
Updated at 2025-08-23 07:43:08 UTC 
Non riesco a connettere metro spring con metro wisperer
View: 3031   Answer: 1

Interoperability with Alexa, Homey, any other smart home platform?

arnaud@brucy.org
Updated at 2025-08-22 19:03:11 UTC 

Hi,

Is there any interoperability/integration existing or planned with home automation/smart home platforms?

Integration with Homey Pro would be great, being able to fetch the watering status for each zone, start a manual watering, or send some external triggers (humidity, rain water tank level, etc.) 

Thank you !

Arnaud 

View: 2874   Answer: 1

Pixie valve won’t close

Geoff Miller
Updated at 2025-08-22 16:06:03 UTC 
One, and only one ,of my 4 Pixies occasionally sticks in open mode, not closing the valve, watering until I notice it. It won’t shut down from button and I have to turn it off or remove battery to get it to reset. It works for a few days and happens again. It has been working well for about 6 months. Any ideas how to fix this?
View: 2917   Answer: 2