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Wency Pan


話題

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Watering notifications in Android app
19
Wency Pan
更新時間 2025-05-06 05:08:26
Hi Kai, We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user.  However,…

Light out on the Netro Base unit
19
Wency Pan
更新時間 2025-05-06 05:05:42
Dear cutomer, Is the light of the Sprite controller not working? Could you please send us email to support@netrohome.com with your Netro account registered email? We w…

How to create a 2nd user
19
Wency Pan
更新時間 2025-05-06 05:03:35
Dear customer, Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147 If you have any further concerns or questions, pleas…

Pixie Offline
19
Wency Pan
更新時間 2025-05-06 05:03:07
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Batteria pixie
19
Wency Pan
更新時間 2025-05-06 05:02:51
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Soil and weather
19
Wency Pan
更新時間 2025-05-06 05:02:21
Dear customer, I think in our soil type options would be Sandy Loam. For weather providers, you could try NetroWeather, If it's not accurate enough, you can try other w…

IFTTT Trigger for moisture
19
Wency Pan
更新時間 2025-05-06 04:59:34

Hi Kareo,


We are looking into it and will get back to you soon.


Thanks,

Netro Support

does not irrigate
19
Wency Pan
更新時間 2025-04-29 01:46:50
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Server Down 4/27/25?
19
Wency Pan
更新時間 2025-04-29 01:44:06
Dear customer,  May I ask if water comes out when you do the manual run? If it still doesn't work, please send an email to support@netrohome.com and we will look int…

Server Down 4/27/25?
19
Wency Pan
更新時間 2025-04-28 08:41:35

Dear customer,


We are looking into it and will get back you soon.


Thanks,

Netro Support

Whisperer 2
19
Wency Pan
更新時間 2025-04-28 06:09:26
Dear customer, Netro allows one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions. You will need at least …

Garden Bib
19
Wency Pan
更新時間 2025-04-28 06:08:26
Dear customer, Sorry we are not very clear. If possible, could you please draw a diagram to support@netrohome.com? Should the fourth area be opened when the other areas…

Request for Advice on Improving Water Pressure for Netro Pixie Irrigation Timer
19
Wency Pan
更新時間 2025-04-23 09:38:57
Dear customer, It seems the water pressure may be insufficient for optimal performance. A pressure booster pump installed in the pipeline would likely be necessary to i…

24 hrs
19
Wency Pan
更新時間 2025-04-23 09:04:51
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Programa que se ejecute en más de un horario
19
Wency Pan
更新時間 2025-04-10 08:46:30
Dear customer, Currently, each program can only be set with one start time and one end time. To water both morning and evening watering, you will need to create two sep…

Why isn’t the Pixie off by default?
19
Wency Pan
更新時間 2025-04-10 06:40:26
Dear customer, Thank you for sharing your feedback and understand your concerns. We have forwarded your suggestion to our R&D. Thanks, Netro Support …

Pixie unable to connect to the internet

19
Wency Pan
更新時間 2025-04-07 02:33:51
Hi Robert, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Regards,…

New Whispere
19
Wency Pan
更新時間 2025-04-03 05:50:00
Hi Jean, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Regard…

Netro Whisperer gen2 4 zones
19
Wency Pan
更新時間 2025-03-26 01:42:44
Dear customer, Thank you for reaching out and sharing your feedback with us. We truly appreciate your suggestion to extend the Whisperer's linking capability to 4 zones, and …

Dutch language improvement
19
Wency Pan
更新時間 2025-03-24 08:06:35
Dear customer, Thank you for pointing this out! We truly appreciate your feedback and will make the necessary adjustments to the translation accordingly. If you have a…