Dear customer,
You can try upgrading the firmware which should work. We have sent the steps to your email.
If you encounter any issues during the process or need further clarification, feel free to let us know, and we’ll be happy to assist.
Thanks,
Netro Support
I’m experiencing an issue with my Netro Spark controller.
When I try to run a valve test or activate any zone from the Netro app, I get the following error:
“Master: Error (open circuit)”
However, when I operate the system manually from the controller, all valves and zones work perfectly.
Here are the steps I’ve already taken:
• Updated the firmware to version 3.3.0 (manually, via 192.168.2.1).
• Reconnected the controller to my WiFi network.
• Tried with a mobile hotspot as well – same issue.
• Checked all wiring and connections – everything is correct.
Could you please help me resolve this?
Thank you in advance.
Best regards,
Stefano Mauri
Our R&D team is actively investigating the cause. We sincerely apologize for any inconvenience this may have caused.
Recently, we have noticed that other users in Italy have reported the same issue, and we hope to identify the cause as soon as possible. We would like to request permission to debug your device. Would that be acceptable?
Additionally, could you please let us know the brand and model of your home router, as well as your WiFi network provider?
If you have any further concerns or questions, please feel free to reach out to us at any time.
Thanks,
Netro Support