Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear customer,

Thanks for your info. The load error is a message that indicates an unstable network connection after the manual run starts. The load error suggests the user check the network or refresh the home page. 

Currently, Netro devices cannot detect whether the water valve is open. Netro only detects whether the device valve is open, but not whether there is water flow. We may consider optimizing this feature in the future and I have forwarded it to our R&D.

We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user. 

However, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release, there will be a public on/off control for this feature.

Thanks,

Wency
Netro Support

Dear customer,

Netro's smart watering is calculated based on various factors such as plant type, soil type, and soil moisture conditions. Adjusting the frequency or duration too high may result in water wastage. If you want to strictly water your plants for 30 minutes a day,  we suggest set up a program and set the smart watering level as basic level. 

Alternatively, you can adjust the flow rate, soil type, or plant type to water your plants for 30 minutes a day,, but we do not recommend these methods as they may deviate from the actual zone information.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

You may accidentally press the "rain delay" in the home page, which will cause restrictions in your schedules. 

To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific restriction, it will give you option to cancel the restriction. 


Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Dear customer,

We have found that the weather forecasts provided by AccuWeather are generally accurate. According to the forecast, the weather for Monday is expected to range between 65°F and 84°F (18°C to 29°C), with a humidity of 88%. On Tuesday, the forecast indicates temperatures between 65°F and 81°F (18°C to 27°C), with a humidity of 88%.

If you would like to check the weather forecast yourself, you can visit the following website:https://www.accuweather.com/en/it/brugherio/213630/daily-weather-forecast/213630

If you want to try other weather report, please go to settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID.  

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

We hope this information is helpful to you. If you have any other questions or concerns, please feel free to let us know.

Thanks,

Wency

Netro Support

Dear customer,

I sincerely apologize for the translation error that occurred in our app. I have already provided feedback to the relevant department, and we will correct it in the next release of the app.

Thank you for bringing this matter to our attention. If you have any further questions or concerns, please feel free to let us know.

Thanks,

Netro Support

Dear customer,

We are looking into it and will get back to you later.

Thanks,

Wency

Netro Support

Dear customer,

There is a workaround way. You can go to Discover page, tap the “+” button and select ”correct Rainfall” and choose a higher value. In this way Netro will automatically increase your moisture level to a higher value. We can also help you set 100% moisture from our server side.

Thanks,

Netro Support 

Dear customer,

Netro calculates the smart schedules based on environmental conditions including the soil type. If some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

Thanks,

Wency

Netro Support

Hi Christophe,

Our R&D are looking into it and will get back to you later.

Thanks,

Wency

Netro Support

Dear customer,

You can customize the weather restrictions  This is in setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.

Thanks,

Wency

Netro Support

Regards, 

Wency

Dear customer,

When the smart zone is enabled, Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions. Could you please check if your smart zone is enabled?

Thanks,

Wency

Netro Support 

Dear customer,

The manual interface currently displays the interface for the standalone sensor, which is not assigned to any specific zone. Sorry for any confusion this may have caused.

Thanks,

Wency

Netro Support

Dear customer,

Could you please check the smart watering level of your zones? If it is the basic level, the smart zone schedule will not override your own programmed schedules.  You will need to add programs manually.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?