Dear customer,

Netro will never change a customer’s password without their authorization.
If you’re having trouble accessing your account, would you like assistance with resetting your password? Please write to us support@netrohome.com and we’d be happy to guide you through the process.

Thanks,

Netro Support

Dear customer,

At the moment, the Whisperer 2 supports a maximum of 3 zones. 
If you have any other questions, feel free to let us know. 

Thanks,

Netro Support

Dear customer,

It's normal to have alert : "Please connect to Wi-fi network "Netro_IRC_xxx." , because this is internal wifi, not real internet wifi.
Please disregard this message, and get back to Netro app, to click Next button, it will pop up your home wifi, please connect your home wifi and input home wifi password, then the device will connect to your home wifi directly.
One tip is that, please disable your 4G data when you install the device, only use your home wifi.

Thanks,

Netro Support

Dear customer,

1. Currently, adjusting the irrigation percentage directly isn’t supported.

2. The rain delay feature will only go in effect when the smart zone is enabled.

3. The slight long delay is normal, and it’s typically related to network communication. 

If you have any follow-up questions, feel free to reach out anytime. We’re happy to help!

Thanks,

Netro Support

Dear customer,

Could you please send us a screenshot to support@netrohome.com? We will help you resolve the issue promptly.

Thanks,

Netro Support

Dear customer,

Yes, the Netro Spark 16 is compatible with the Rainbird ESP Me.

If you encounter any issues during the connection or setup process later, feel free to reach out to us for further assistance.

Thanks,

Netro Support

Dear customer,

Is the program you set currently set to run each zone for 13 minutes?
Netro device doesn’t support running two zones simultaneously for irrigation. That said, if your tank can accommodate watering each zone individually for 13 minutes (rather than both at the same time), this setup should work smoothly for you.

If you have any follow-up questions, please feel free to let us know. 

Thanks,

Netro Support

Dear customer,

We’ve sent the firmware update steps to your email—could you please check them out and see if they resolve the issue you’re facing?

Should you have any questions, feel free to reach out to us anytime.

Thanks,

Netro Support

Dear customer,

We have upgraded your device to the latest firmware version via our server. Please go to the Netro App > Settings > Controller > Change Wi-Fi Network/Password to reconnect your device.

 
Thanks,
Netro Support

Dear customer,

Could you please check if the sensor under your account is set as a standalone sensor? If so, to move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your Sprite controller, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then select the zone and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

We should be able to resolve this issue for you through a software update. Could you please send an email to our support team at spport@netrohome.com, letting us know your available time (in UTC)?

Thanks,

Netro Support

Dear customer,

Our R&D team is currently investigating the cause—they’re looking into two key possibilities: whether the issue is related to network connectivity, or if it stems from the solenoid valve’s pulse signal. We’ll reach out to you as soon as we have updates.

Thanks,

Netro Support

Dear customer,

Currently the controllers are independent from each other.  Multiple controllers are not aware of each other now.
 
We are thinking about recognizing additional controllers as extensions, not as different units. In this way, there will be no overlapping of watering times and users can see one schedule for the day and do not need to switch between controllers.
 
I think one possible workaround it to add restrictions, for example, you can tell one controller to only water on even days and the other one to water on odd days. Or one controller to only water before 7am and the other one only water after 7am.

If you have any further questions or concerns, please do not hesitate to let us know.
 
Regards,
Netro Support

Dear customer,

Could you please check if the sensor under your account is set as a standalone sensor? If so, to move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your Sprite controller, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then select the zone and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

Netro controllers work with Amazon Alexa, Google Home, Google Assistant, and IFTTT to make garden watering easier.

Please feel free to contact me if you have any questions.

Thanks,

Netro Support

Dear customer,

Unfortunately, our Whisperer sensors don’t currently support remote reboot functionality. 

Thanks,

Netro Support

Hi Davide,

If you are using Vodafone, we can resolve this issue by remotely upgrading your device. Please first set up your unit. After completion, do not enable the zone yet, then contact us support@netrohome.com, and we will upgrade it via the server.

Thanks,

Netro Support

Hi Andrea,

We will send you an upgrade file via email. You just need to follow the steps and it should solve the issue.

Thanks,
Netro Support

Hi Davide,

We are looking into this issue and will get back to you soon.

Thanks.

Netro Support

Dear customer,

You can go to the Netro app -> Settings -> Sensor -> Change Wi-Fi Network/Password to try reconnecting your sensor. In addition, you can try shortening the distance between the device and the router, which may resolve this issue.
If you have any further concerns or questions, please feel free to reach out to us at any time.
 
Thanks,
Netro Support