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Wency Pan


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overwatering
19
Wency Pan
更新时间 2025-05-29 05:41:56
Dear customer, Thank you for your understanding and patience. Our R&D team has immediately reviewed and identified the causes as follows: Since the…

Whisperer 2 Dead
19
Wency Pan
更新时间 2025-05-28 02:15:28
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

How do I change schedule

19
Wency Pan
更新时间 2025-05-28 02:15:11
Dear customer, May I ask if you are referring to the smart schedules or your own programs? Could you please send us email to support@netrohome.com with your Netro account regis…

New Sprite Owner
19
Wency Pan
更新时间 2025-05-27 08:34:04
Dear Bryant, If you don’t have a wire connector, you could try the following: If the two white common wires are thin enough, you may be able to insert both into one C …

Overview with multiple controllers
19
Wency Pan
更新时间 2025-05-27 08:31:25
Dear Mikael, Thank you very much for your valuable suggestion! I will definitely forward it to our R&D team for their consideration.  Thanks, Netro Support …

Battery Issue - Netro Stream
19
Wency Pan
更新时间 2025-05-27 08:29:36
Dear customer, We recommend increasing the watering duration, such as setting it to 5 minutes, and watering once every 3-4 days. This can reduce the device's wake-up time and s…

Refurbished netro controller

19
Wency Pan
更新时间 2025-05-27 08:28:43
Dear customer, We currently don't have any repair stations. However, we'd be happy to help you explore other solutions to address the issue with your controller. …

overwatering
19
Wency Pan
更新时间 2025-05-23 02:44:30

Dear customer,


We have also received your email, and the R&D team is reviewing it.


Thanks,

Netro Support

Smart Zones are random
19
Wency Pan
更新时间 2025-05-21 07:02:54
Dear Dave, The smart watering sequence is random. The execution order of the Smart schedule is generated as follows: Since the information such as plant types, soil con…

Request for Replacement Battery for Netro Device PIXIE
19
Wency Pan
更新时间 2025-05-19 09:57:28
Dear customer,  We're sorry to hear about the battery issue with your PIXE device. We currently do not have replacement battery. To assist you further, could you please…

Transformer replacement

19
Wency Pan
更新时间 2025-05-19 09:55:14
Dear customer, I'm sorry to hear that your transformer isn't working. Could you please send your order number and purchase platform to support@netrohome.com? We provide…

Whisper Gen 2 update firmware

19
Wency Pan
更新时间 2025-05-19 09:53:19
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…

Spark- How many Whisper Gen 2 devices?
19
Wency Pan
更新时间 2025-05-19 09:53:00
Hi Kirk, We understand your need to use multiple sensors for a specific area. Currently, each zone is designed to support only one sensor. However, a flexible workaroun…

Add more sensor to my Pixie white
19
Wency Pan
更新时间 2025-05-19 09:50:11
Dear customer, Each Pixie device is designed to be assigned to only one sensor, so multiple sensors are not allowed. Thanks, Netro Support …

How does programs and smart watering coexist
19
Wency Pan
更新时间 2025-05-19 09:48:55
Dear customer, he Smart Watering function automatically adjusts the watering duration based on conditions such as weather and soil. If you want to precisely control the…

19
Wency Pan
更新时间 2025-05-15 09:22:07
Hi kata, The device requires a WiFi connection. As a workaround, we recommend pre-setting schedules via WiFi in advance: Before taking the device to the rental house, c…

Will not connect

19
Wency Pan
更新时间 2025-05-13 02:32:46
Hi Rick, Most Wi-Fi connection issues can be resolved by the following steps: 1. Rebooting your WiFi router and your Netro controller can resolve some connection issu…

Whisperer 2 temperature?
19
Wency Pan
更新时间 2025-05-13 02:31:18
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…

Zones not turning on
19
Wency Pan
更新时间 2025-05-13 02:30:28
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…

One zone comes regardless of the schedule whenever any other zone is on.
19
Wency Pan
更新时间 2025-05-13 02:29:38
Hi Gary, If you remove the wire for zone 1 from the controller, then start watering other stations for example zone 2, does station 1 start to water? Thanks, …