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Wency Pan


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Whisperer sensor

19
Wency Pan
更新时间 2023-06-12 02:42:05 UTC

Dear customer,


 The soil around the sensor should be tight, otherwise the moisture reading will be too low and it will be difficult to train the sensor to understand the soil. Please let us know if it helps.


Thanks,

Wency

Netro Support

Netro sprite chpset.

19
Wency Pan
更新时间 2023-06-12 02:40:58 UTC

Dear customer,


Could you please let us know more details about the issue?


Thanks,

Wency

Netro Support

Pros and cons Spark 8 and Pixie

19
Wency Pan
更新时间 2023-06-09 02:30:57 UTC
Dear customer,

Thank you very much for your support of our Netro products! Please find the answers below:
  1. Our design team has carefully designed the cover to ensure that the product can provide optimal performance in various environments, and the product's light is already very bright. We will consider your suggestion and provide feedback to the design team. We recommend installing the unit in a slightly darker environment or installing it indoors.
  2. Netro Spark controller has an internal battery that generally does not need to be replaced.
  3. The Pixie battery is permanently rechargeable and can charge under sunlight.
  4. Thank you for your suggestion regarding the web interface. I will report it to our R&D team for improvement.
  5. We do not allow two programs to overlap watering times, so the app will give an error message. You can check whether your programs have time conflicts.
  6. We apologize that we do not currently support copying program. The backup program is designed to ensure that the device continues to operate in case of a network outage. It does not run when the device is connected to the network, and it will run after the device is disconnected and the settings are successfully saved on the cloud server.


If you have any further questions or concerns, please do not hesitate to let us know.

Regards,

Wency

Netro Support






Change Country

19
Wency Pan
更新时间 2023-06-09 01:36:47 UTC
Dear customer,

This is a known issue and we will fix it in the next release. There is a work around way, please add the device by using any random US address. After installation, please send us(support@netrohome.com) an email with your current complete address info inlcuding zipcode and country. 

We will update this info from server, which will not affect your normal use of the product. 

Thanks
Netro Support

2 zones not working

19
Wency Pan
更新时间 2023-06-06 04:34:59 UTC

Hi Shahid,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Thanks,

Wency

Netro Support

Delay canceling / Verzögerungen aufheben - wie geht das?

19
Wency Pan
更新时间 2023-06-06 04:34:11 UTC

Dear customer,


To cancel a rain delay, you can select the date with grey dot and there will pop up the restriction,  please select the restriction and it will show option to cancel. Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.


Thanks,

Wency

Netro Support

Water shuts off timer still going

19
Wency Pan
更新时间 2023-06-06 04:33:32 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Power

19
Wency Pan
更新时间 2023-06-05 06:19:42 UTC

Dear customer,



Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Nero Sprite

19
Wency Pan
更新时间 2023-06-05 06:18:47 UTC

Dear customer,


You can set up your smart zone for basic mode, which will not create smart schedules for you, and the rain will automatically skip when there is rain.

Please check this article https://netrohome.com/forum/posts/111


Thanks,

Wency

Netro Support

Smart mode initial watering

19
Wency Pan
更新时间 2023-06-02 01:49:54 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency, 

Netro Support

My Netro Whisperer Is No Longer Reporting

19
Wency Pan
更新时间 2023-06-02 01:49:48 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency, 

Netro Support

invalid group ID 13015 invalid device status

19
Wency Pan
更新时间 2023-06-02 01:12:41 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Custom sprinkler flow rate

19
Wency Pan
更新时间 2023-05-31 08:48:32 UTC

Dear customer,


The default flow rate specification of Netro is measured in mm/h, while your sprinklers are specified in l/min. These are two different units of measurement and cannot be directly compared. To convert from l/min to mm/h, you would need to know the area covered by each sprinkler and the number of the heads.
The calculation of the flow rate requires the acreage of the irrigation area, here's the calculation formula to help better understand :
  1. Count the number of sprinkler head n, if all heads (typicall yes) have the same Liters per minute, calculate V = L/min * 60 mins * n, which is the total volume of water provided by all heads in an hour.
  2. Measure or estimate your zone area A in the unit of m^2. 3. The flow rate PR= 1000V/A, which is the average depth of water your zone gets in an hour.

We understand that it would be useful to have the flow rate specified when selecting sprinkler types for zones. We appreciate your feedback on this matter and will take it into consideration for future updates.


Thanks,

Wency

Netro Support

Link Netro Service with Google Home

19
Wency Pan
更新时间 2023-05-31 08:39:47 UTC

Dear customer,


To access the link, please try entering from the "Settings" tab instead.

To connect your device, click on "+ Add" button, then select "+ Device". After that, click on "Works with Google" and search for "Netro". Finally, login by entering your username and password. Could you please send us email to support@netrohome.com and we will send the screenshots to you which might be helpful.

Let me know if you have any further questions or concerns.

Thanks,

Wency

Netro Support

New grass from seed

19
Wency Pan
更新时间 2023-05-31 04:40:17 UTC

Dear customer,


You can try the "new plant" mode which will keep the moisture level very high (above 85%) and water more frequently. Please go settings->zones->specific zone number->smart zone-enabled->Mode. Or you can create programs to add watering.

Please let us know if you have any further questions.

Thanks,

Wency
Netro Support

Controller location

19
Wency Pan
更新时间 2023-05-31 04:36:42 UTC

Hi Francesco,


We can help change the location info from our server side. Please let us know if you have any further questions.

Thanks,

Wency
Netro Support

Unable to delete 6-zone control unit from PC

19
Wency Pan
更新时间 2023-05-29 05:07:59 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Could you please refresh the pape and see if it works?


Thanks
Wency, 
Netro Support

WU PWS request pixie-Z1

19
Wency Pan
更新时间 2023-05-29 05:04:03 UTC

Hi Richard,


Thanks and we have updated it now.


Thanks,

Wency

Netro Support

Gestione ritardi

19
Wency Pan
更新时间 2023-05-29 04:59:48 UTC

Dear customer,


Rain delay is forbidden watering in the following days after rain and is a one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.


To cancel a rain delay, you can select the date with grey dot and there will pop up the restriction,  please select the restriction and it will show the option to cancel. 


Thanks,

Wency

Netro Support

Zone invert

19
Wency Pan
更新时间 2023-05-29 04:58:25 UTC

Hi Stebel,


Currently, we do not support this feature. Thanks for your request and I will forward it to our R&D.



Thanks,
Wency
Netro Support