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Netro Inc


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Controller consistently goes offline
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Netro Inc
Actualizado 2019-07-14 04:49:32
Dear Kyle, Was there a power outage before the disconnection? There is a known bug in the current firmware that after a power outage, if the router boots up too slowly,…

Whisperer ans sprite zone
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Netro Inc
Actualizado 2020-04-24 01:58:28
Hi Lekter, What happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors …

Fertilization program
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Andrea Merito
Actualizado 2020-04-27 14:30:47
Tema: Netro App
Good morning, I ask you for a suggestion in your app.  in the program menu, in addition to displaying the manual and automatic programming, can you enter a command regardin…

New plant/seeding setting
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Netro Inc
Actualizado 2020-04-30 08:51:31
Hi Cody, To adjust smart watering, please go to settings->zones->select a zone->smart zone and choose your preferred watering mode. You can choose "new plant" mode to i…

Pixie Pending
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mrpbjnance
Actualizado 2020-05-09 23:04:16
I have same question and how do you cancel what is pending 

Whisperer
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Netro Inc
Actualizado 2020-05-09 05:57:30
Dear Andrea, I have forwarded this issue to our R&D and we are investigating this issue and come back to you later. Thanks, Netro Support …

Smart Watering Adjustment
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Netro Inc
Actualizado 2020-05-12 02:48:55
Dear Lukas, 1. Currently the minimum watering duration for manual program is 1 minute. If you want to water less than 1 min, you will have to go to the Home page, selec…

Watering program
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Netro Inc
Actualizado 2020-05-20 02:20:03
Hi Maciej, There's no watering activities on 18th due to water restriction. You can go to Schedule page to check there's a restriction between 16:00~19:30. Smart wateri…

Best settings for garden
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Netro Inc
Actualizado 2020-05-21 03:00:10
Dear Alexandre,  It's also common to have multiple type of plants in one zones. Usually, it's recommended to use the plant that needs most of waters. For example, if yo…

Using measured flow rated instead of estimated

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Netro Inc
Actualizado 2020-05-25 05:28:24

Dear Watne,


Actual rates is not supported.


Thanks,

Netro Support

Need any (netrohome.com) payed cloud service?
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Netro Inc
Actualizado 2020-05-25 03:19:45
Hi Roman, We currently provide two purchase plan for our customers, one-time purchase and subscription. Subscription is another selling plan, which is different wit…

Rearranging zones?
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Netro Inc
Actualizado 2020-05-25 05:41:18
Hi Kurt, Thanks for contacting us. To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones o…

Pixie Leaks
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Netro Inc
Actualizado 2020-04-20 03:03:11

Hi Rich,


We have received your email and we will look into this issue and get back to u later.


Thanks,

Netro Support

Netro Sprite non apre le valvole
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Netro Inc
Actualizado 2020-06-04 02:22:54
Dear Simone, 24v AC power adapter 1000ma power supply is ok.  You mentioned that the valve did not open. Please check the wires. Are they loose or disconnected from the …

Netro is live on IFTTT
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Netro Inc
Actualizado 2020-06-07 09:01:11
Tema: Hogar conectado
The Netro service is now live and available for all IFTTT users! Please download the IFTTT app on your phone or use the official IFTTT website to connect Netro wit…

Metrosideros (Myrtaceae)
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Netro Inc
Actualizado 2020-06-05 02:10:51
Dear Alessandro, We did some research and the myrtle family (Myrtaceae) contains about 150 genera and 3,300 species of trees and shrubs. You can search for "Eugenia" or "my…

Deactivate or disable smart watering

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Netro Inc
Actualizado 2020-06-11 01:37:59
Hi Maegan, Do you want to disable the smart zone feature? If so, please go to Settings->Zones, select a zone, tap "Smart Zone" and disable it. Here is an article about …

Define Soil Type
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Netro Inc
Actualizado 2020-06-12 06:35:46
Hi Rob, Please go to Settings->Zones, select a zone, tap "Soil Type" and check more detailed information for each soil type. Please find the attached screenshot. …

Home Assistant integration
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Netro Inc
Actualizado 2020-04-07 05:42:37

Hi Casey,


Thanks for contacting us and I have forwarded your request to our R&D and we will study later.


Thanks,

Netro Support

Can i wire two zones together

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Netro Inc
Actualizado 2020-06-15 05:45:41
Hi Ritesh, If you do not have master valve, you may try put two zone wires in one slots. Please note that each valve open needs to consume about 300 am, and the Netro p…