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Wency Pan


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Localization

19
Wency Pan
更新時間 2022-04-13 03:10:36 UTC

Dear customer,


We can help you reconfigure localization from our server side. Please send us email to support@netrohome.com with your new address and Netro account registered email.


Thanks,

Wency

Netro Support

Parts for Pixie

19
Wency Pan
更新時間 2022-04-12 02:21:30 UTC

Hi Robert, 


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

How to manually run a Sprite sprinkler circuit for testing?

19
Wency Pan
更新時間 2022-04-07 02:36:20 UTC

Hi Mike,


To test the sprinkler, you can use the instant manual run feature on the Home page to turn on and off the zones instantly. The blue play button is for instant manual run for your zones.

You can also use the “Test run” feature on the login page. In this way you do not need to have a home Wi-Fi or create a Netro account. Your phone is directly connected to the Wi-Fi network hosted by the Sprite. This mode allows you to turn on and off the zones without involving the Netro cloud server.

Thanks,

Wency

Netro Support


Completely lost

19
Wency Pan
更新時間 2022-04-06 08:12:38 UTC

Dear customer,


For the standby/offline issue, we will fix it in the next release of the app. We have updated it for you from the server side and please login your account to check if it works now. 

In the default mode, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on. Every hour it will wake up to check the latest watering schedules and report the power percentage. Therefore, when you start a manual run, the timer is most likely in sleep mode.


If you have to water instantly, you can go to Settings -> Timer-> "Keep Online" and enable the feature. Note the timer may start to keep online the next day and battery consumption will be faster when the timer is in this mode. Please refer to this article for more info:
https://netrohome.com/en/shop/user_guides/2


For the past or scheduled watering times, Netro shows last watered time on the home screen after the watering activities are executed. You can also view watering schedules on Schedule page. 


Please find the user guide through Settings->Support->Pixie Hose Faucet Timer and let us know if you have any further questions.


Thanks,

Wency

Netro Support

Smaller time limits

19
Wency Pan
更新時間 2022-04-06 08:02:28 UTC

Hi Rocky,


The minimum duration is one minute and I will forward your request to our R&D.


Thanks,

Wency

Netro Support

Frequency of water and time allotment, manual run, adding a zone

19
Wency Pan
更新時間 2022-04-06 08:00:37 UTC

Hi Maureen,


You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. Please go settings->zones->specific zone number->smart zone-enabled->Mode. The manul run button is in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay".


Thanks,

Wency

Netro Support

manual app do not work

19
Wency Pan
更新時間 2022-04-06 03:07:33 UTC

Hi Paolo,


Could you please check your current smart phone app version?

Please go settings->about>version  let us know the number show after "version".


Thanks,

Wency


app / manual

19
Wency Pan
更新時間 2022-04-06 03:05:24 UTC

Hi Paolo,


Could you please let us know your specific issue about app manual?


Thanks,

Wency

Netro Support

Replacement battery packs for Pixie?

19
Wency Pan
更新時間 2022-04-06 03:04:24 UTC

Dear customer,


We do not sell battery separately. We can ship you a replacement battery and please could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,

Wency

Netro Support

Pixie problem

19
Wency Pan
更新時間 2022-04-06 02:56:21 UTC

Hi Luis,


It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valve (quickly press the button twice) for about 10 times can fix this issue.

Thanks

Wency

Netro Support

Dark Sky Weather

19
Wency Pan
更新時間 2022-04-02 01:46:03 UTC

Dear customer,


The previous default provider Darksky stopped its service so we have switched to another provider. Netro sever side gets and updates weather information every early morning at 4 am. It will get the new weather informations and recalculate later. 


If the default weather provider doesn't work for you, you could try other weather source in settings->controller->weather provider. 


Thanks,

Wency

Netro Support

Addind new pixie

19
Wency Pan
更新時間 2022-03-30 01:55:34 UTC

Dear customer,


Could you please let us know your smart phone brand and type?


Thanks,

Wency

Netro Support

Smart Zone over watering

19
Wency Pan
更新時間 2022-03-28 07:03:56 UTC

Hi Scott,

Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Netro waters your garden only when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. By default, we allow the moisture level to deplete to a low level (recommended by EPA) before next watering and that is why you might see longer watering duration than the original settings on your old controller.

To reduce watering, you can choose "eco" mode through settings->zones->specific zone number->smart zone-enabled->Mode.

Thanks,
Netro Support

Will there be soak&cycle function?

19
Wency Pan
更新時間 2022-03-28 07:01:48 UTC

Hi Werner,


To run every zone every hour for 5 minutes, you will have to create multiple programs. We recommend you to choose  "new plant" mode through settings->zones->specific zone number->smart zone-enabled->Mode.


Thanks,

Netro Support

Sensores

19
Wency Pan
更新時間 2022-03-24 06:41:38 UTC

Hi Juan,


It is probably the sensor is out of battery so it does not report data. Please leave the sensor under sunlight for 3~5 days to check if it works.

 

Thanks,

Wency

Netro Support


I have 2 houses and I wanted if it is possible, with a single phone to control 2 Netro Cordially

19
Wency Pan
更新時間 2022-03-24 06:39:19 UTC

Dear customer,


Netro can manage multiple devices in one user’s account. If you already have a controller and want to add another controller, please go to the Home page, tap the “+” button to add your new controller.


Thanks,

Wency

Netro Support

Pixie in constant “sleeping” mode

19
Wency Pan
更新時間 2022-03-23 02:10:29 UTC

Hi Joe,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks,

Wency

Netro Support

Lose connection

19
Wency Pan
更新時間 2022-03-22 02:15:36 UTC

Hi Simone,


Sometimes if the device restart quicker than router, it may not be able to reconnect to the router immediately. But after 1 day (24 hours), it will restart again and reconnec to your router. If not,  please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 


Thanks,

Wency,

Netro Support

2 zones turning on at the same time

19
Wency Pan
更新時間 2022-03-22 01:56:03 UTC

Dear customer,


If you remove the wire for station 3 from the controller, then start watering other stations for example station 2 or 4, does station 3 start to water?


Thanks,

Netro Support

Iphone / ipad app keeps crashing

19
Wency Pan
更新時間 2022-03-22 01:51:21 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks,

Wency

Netro Support