Whisperer

hello,

 I have a problem with a Whisperer, it turns off, when turned on it detects the data, after an hour it should detect the data again instead it turns off.  I bought 3, the other 2 work perfectly.  I send you photos of zone 6 where the Whisperer is connected.  I did the reconfiguration again but nothing has changed.  I need help.

Thanks

Andrea

回覆來自 Netro Inc

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Netro Inc
 更新時間 2020-05-09 05:57:30 UTC

Dear Andrea,


I have forwarded this issue to our R&D and we are investigating this issue and come back to you later.


Thanks,

Netro Support

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11
Andrea Merito
 2020-05-09 06:49:53 UTC  
Ok. Thanks

11
Andrea Merito
 2020-05-09 09:55:08 UTC  
the Whisperer stopped working, after a series of intermittently colored lights went off. It no longer lights up. the Whisperer is dead. what is the procedure for replacement?
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Netro Inc
 2020-05-11 06:00:42 UTC  
Hi Andrea,

We received your email and I will have our technician look into this issue and get back to you soon.

Thanks,
Netro Support

11
Andrea Merito
 2020-05-12 10:50:37 UTC  
good morning, is it possible to have an answer?