Wrong location detected: Italy address is always converted to Oklahoma, USA

Hello,

I have a Netro Spark 8 controller installed in Italy.

My address is:
Via Gonfalone 49
73031 Alessano (LE)
Italy

However, Netro always changes my location to:

  • ZIP code: 73032
  • State: OK
  • Country: United States

Because of this, the weather forecast is completely wrong and Smart Watering is using incorrect weather data.

I cannot edit the ZIP code, state or country, either in the Android app or on the web interface.

Could you please help me fix my location or update your geolocation database?

Thank you.

回覆來自 Candice Wang

19
Candice Wang
 更新時間 2026-07-08 03:03:36 UTC

Hi there,

Thank you for reaching out, and we are very sorry for the location glitch!

This discrepancy usually happens if the country selection was missed or skipped during the initial device setup. When that happens, the system defaults to a US location structure, which locks the ZIP code and State fields to US formats and prevents you from editing them manually in the app or web interface.

We are on it! Our technical team is currently updating your account profile to place your controller at your correct address in Alessano, Italy. 

Please allow up to 24 hours for the location and forecast data to completely sync and update on your home screen.

Best regards,

Netro Support Team

瀏覽: 8    讚: 0