Dear Tuan,
Could you tell us the exact dates it snowed but watering continued, and send screenshots to support@netrohome.com? This will help us fix the issue fast.
Thanks for your help!
Regards,
Netro Support
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We see that all Smart Zones on each Zone of your device are disabled, so the device does not skip watering according to the weather forecast provided by the weather provider. If you disable Smart Zone, the device will strictly water according to the Program set by the user.
If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.
For more information about Netro's smart watering, here's an article on the Netro's three watering modes that may be helpful: https://netrohome.com/forum/posts/111
If you have any further concerns or questions, please do not hesitate to reach out to us.
Regards,
Netro Support