One of my Netro device can’t open the valve.

I connected 3 zones and they were working fine last month. All of the sudden all 3 zones stop to work when I manually run the zones. I tested the voltage using multimeter. It seems the device has no voltage output at all when I run the zone.( I am assuming the correct reading should be about 24V). I tried to unplug/plug to restart the device without any luck. What should I do next?

回覆來自 Wency Pan

19
Wency Pan
 更新時間 2024-05-09 06:59:24 UTC

Dear customer,


Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water valve and measure the resistance of the water valve?


Thanks,

Wency

Netro Support

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22
Bowie Xu
 2024-05-14 16:27:32 UTC  
Hi Wency. I just uploaded the picture of what I had tested yesterday. I pulled out all the wires to the sprinkle system. Manually turned on zone1 and made the test. As you can see the reading is way lower than it should be.
19
Wency Pan
 2024-05-15 01:30:09 UTC  
Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

22
Bowie Xu
 2024-05-15 06:17:30 UTC  
Thank you Wency. I have sent the email to the address you told me. Let see what technician says.