I had previously installed a Whisperer sensor and then removed it from the app.  I factory reset the Whisperer 3x successfully.  When I try to re-install it again, I go through the setup process and at the end, I receive a "Sensor xxxx already in your account".  I have gone to the app and website to see if the sensor is listed but it is not.  Any suggestions on how to fix this issue would be sincerely appreciated.

How do I synch my pixie without having to wait for the scheduled time?

I just replaced my sprinkler controller with a new Netro Sprite 6.

Using both a programmed or a manual start, all valves don’t stop unless I remove power to the Sprite.

During a program, where I planned the zones to run sequentially, the zones activate one after the other without stopping and causing the zones to loose pressure and be unable to complete.

On the FAQ, it says to remove power to stop the zone, which actually stop all the watering, but this it totally unusable to me.

I am using the European version with the provided power supplier. I am based in Italy.

Can you please help?

Thank you!

Been a Netro customer for a while and pretty handy. I have three different Netro controllers and my oldest one just stopped working and won’t power up… I have verified the power at the outlet and have changed out the power supply with another 24v power supply that I know works. Still the controller will not power up. 

Let me know if anyone else has suggestions. 

Thanks!

John in Lincoln, NE

My Pixie has been intermittent with meeting its watering schedules. I have a reliable wifi router and strong cellular service.

-Some days the app shows checkmark to confirm watering and yet no actual watering took place.

-Other times the app shows the yellow triangle with Exclamation mark and sometimes actual watering took place and other times it didn't water at all.

-On some occasions the actual watering starts a minute late and finishes on time.

I cannot get the controller to turn on any valves. I have a netro spark 16 and I can't get the controller to open any valves. Programs, manual runs or manualy at the controller itself. Please advise. Do I need to reset or reboot something? Or is it a server related error. 

sprite-6 went offline

impossible to reconnect to wifi

never pass step 5 

sprite-6 blinking all the time

worked just fine almost year

The battery LED on my Netro Pixie-1 is blinking between red and green. After charging it for a time, it stays in this state, and the Pixie will not turn on. I assume that this is cause the battery cell is shot. Can anyone confirm this? If so, can someone point me into a direction to repair? 

Hello,

My netro is not connecting today, it is offline, is there any system update?

Buongiorno,

da circa un mesa la cella fotovoltaica non ricarica la batteria che piano paino si è scaricata e l’ho dovuta ricaricare con il cavo usb.

L’apparato va sostituito?

Acquisto 20/03/2023 con Amazon.

Why doesn't sensor moisture percent change after watering grass

Hello everyone. 

Hello everyone. 

I setup my device this summer and I don't see the photos I created for my zones that were there las summer. However if I login on the laptop web portal, I do see my zone photos. I also get the error message " invalid group ID 13015 invalid device status" and it shows as offline.

Please help.

Hello everyone, I have a problem with the link between Google Home and the service of Netro Home, when I have to enter my account and password, it didn't work. Don't link the accounts. There is a problem? 

Hi everyone. When I try to add another user in the app, I get the message „Network Error with code: 3405“

Any solution for this?

Hi everyone, 

I have a 6-channel Sprite with 6 hunter valves. 5 channels work perfectly, one seems to be always on. I tried a brand new valve, a reset of the Sprite, unplugged it from power, changed the wiring but nothing helped. Any ideas?

Cheers, Stefan

My zones 5-12 won’t work but my zones 1-4 are working fine .    Any ideas what to do ? 

Does it happen to anyone that sometimes the irrigation starts by itself despite the program being set to manual?

Hi,
I think I am cursed. I had to run a new line for two of my sprinkler valves as I had to move them and it was easier just to run new wire. The sit together in the same hand hole. I am having problems with one of the valves as it goes on when any of the other zones is active. I have replaced the valve once, the selenoid twice (showing solid OHM rating both times. I have the senenoid screwed down nearly all the way. It is the same zone (8) every time. I took a common wire and two others from the new line one went to each valve and the other to the far left common post. The valves, of course, are wired with one from the zone, and the other to the common wire that goes back to the far left C.  When the zone is off it is showing it is throwing about 2 volts AC. I suspect that is normal, or is it a sign of something else? 

I have a Spark 16 and it has been in operation less than a month. 
Thanks,
Kirk