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Netro Inc


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Moisture level showed by sensor
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Netro Inc
Updated at 2020-05-26 05:36:39
Hi Alfonso， The data of weekly view says 92% is calculated by both the top soil and deep soil moisture. Could you please insert the sensor into the soil more tightly an…

Is a full time wifi connection required for watering? Or any other unattended modes of failure?
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Netro Inc
Updated at 2020-05-25 05:46:17
Hi Chris, Netro can work without wifi up to one month since Netro always keep one month schedule on local. So wifi only get most updated watering schedule to Netro from…

Is it possible to name zones for easier identification
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Netro Inc
Updated at 2020-05-25 05:44:10
Hi Chris, Do you mean you would like to edit your zone name? After you setup the device, you can edit zone name like "front yard", "back yard with shrub" to name your z…

Rearranging zones?
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Netro Inc
Updated at 2020-05-25 05:41:18
Hi Kurt, Thanks for contacting us. To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones o…

Using measured flow rated instead of estimated

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Netro Inc
Updated at 2020-05-25 05:28:24

Dear Watne,


Actual rates is not supported.


Thanks,

Netro Support

Need any (netrohome.com) payed cloud service?
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Netro Inc
Updated at 2020-05-25 03:19:45
Hi Roman, We currently provide two purchase plan for our customers, one-time purchase and subscription. Subscription is another selling plan, which is different wit…

Best settings for garden
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Netro Inc
Updated at 2020-05-21 03:00:10
Dear Alexandre,  It's also common to have multiple type of plants in one zones. Usually, it's recommended to use the plant that needs most of waters. For example, if yo…

Do not water when it rains or rain is expected

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Netro Inc
Updated at 2020-05-20 05:31:45
Dear Kobus, If you want to run each zone for 20 min once per week with rain delay feature, you can try Netro's basic smart zone level. (Go to Settings->Zones->Smart Zon…

Pixie sync Sprite
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Netro Inc
Updated at 2020-05-20 02:22:12
Hi Sebastian, You can set same program for both Sprite controller and Pixie timer to make sure they will open at the same time.  We recommend you add a master valve to …

Watering program
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Netro Inc
Updated at 2020-05-20 02:20:03
Hi Maciej, There's no watering activities on 18th due to water restriction. You can go to Schedule page to check there's a restriction between 16:00~19:30. Smart wateri…

Zones are not activating since I changed 1 of the solenoid
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Netro Inc
Updated at 2020-05-19 03:12:10
Hi Yves, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks Regard…

Program set for 20 minutes per zone but watered for only 5 min
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Netro Inc
Updated at 2020-05-19 03:10:52
Dear customer, I think what you are looking at is the watering duration for the instant manual run (not the user program) in the zone sections shown on the home page. T…

Link to smart light
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Netro Inc
Updated at 2020-05-19 03:08:25

Dear customer,


Currently it is not supported. I will forward your suggestion to our R&D.


Thanks,

Netro Support

No 2.4GHz wifi
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Netro Inc
Updated at 2020-05-17 03:23:14

Dear Carlos,


Can you try to set your 2.4G WiFi to a different channel? For example, channel 7.


Thanks,

Netro Inc

hedges
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Netro Inc
Updated at 2020-05-15 03:02:28
Dear Andrea, Normally hedge is a line of closely spaced shrubs and sometimes trees.  We recommend you choose "Shrub" or "tree" as you plant species. It's also common to…

Default rain settings
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Netro Inc
Updated at 2020-05-13 07:32:22
Dear customer, You can customize the weather restrictions in Setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.…

where is the rst button
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Netro Inc
Updated at 2020-05-13 07:30:01
Dear Customer, Please follow the below steps to reset: Power off the device(unplug the power adapter) Wait for 2 seconds, replug the power back in …

Smart Watering Adjustment
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Netro Inc
Updated at 2020-05-12 02:48:55
Dear Lukas, 1. Currently the minimum watering duration for manual program is 1 minute. If you want to water less than 1 min, you will have to go to the Home page, selec…

Unit system
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Netro Inc
Updated at 2020-05-11 06:02:29
Hi Andrea, Yes you can change unit through Netro app->Settings->Account->Unit. You can choose Imperial Units or International system of units. Thanks, Netro S…

can't name area with non English name
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Netro Inc
Updated at 2020-05-10 08:04:19
Hi Chen, Do you mean changing the name of the zones? We have tested it and there is no problem in using Chinese: Thanks, Netro Inc …