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Netro Inc


Answers

Doubts about installation and required devices

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Netro Inc
Updated at 2021-09-23 07:47:31 UTC

Dear Juan, 


Spark-8 supports upto 8 zones (similar Spark-16 supports 16 zones). For each zone, you can customized the sprinkler type, soil type, plant type, etc.  For your case, you have 6 zones, with 3 or more sprinkler heads in each zone. So Spark-8 should be enough. 


The whisperer sensor is optimal. It helps to get your soil moisture data more accurate than estimation. However, without the sensor, the Spark can work as well. It's recommended to place one sensor in each zone, however, you can share the data to upto 3 zones if these zones have similar settings (plant, soil, sprinkler, etc.). 



Default Smart Zone settings

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Netro Inc
Updated at 2021-09-17 05:32:14 UTC

Dear Ken, 


These numbers are computed base on your configuration, e.g. mode, plant type, soil type, sprinkler type, and are  not open to public. Roughly speaking, the low/high are around 60%-90%, which is also a good starting point if you want to use customized mode. The flow rate is based on sprinkler type, a good estimation is : 

mister: 2.0inch/hour

fixed spray head: 1.5inch/hour

bubbler: 1.0inch/hour

rotor head: 1.0inch/hour

rotary nozzle: 0.7inch/hour

rotary emiter: 0.5inch/hour


Two electro valves activated at same time

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Netro Inc
Updated at 2021-07-22 05:26:03 UTC

Hi Francesc,


The limitation is from both software and hardware. In the software, we design the program to run the zones each by each. For the hardware, if you force to run multiple valves, the fuse on the circuit will cut off to protect the power from over heating. In the future, we will enable turning on 2 zones. It takes some time and we are not sure about the exact time. 


Thanks,

Netro Support

Netro Pixie with Google Home

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Netro Inc
Updated at 2021-07-22 03:09:24 UTC

Dear customer, 


Before you start, make sure: 

I. You have downloaded the Google Home app 

II. You have linked your Google Home with your Google account 

III. For iOS devices, download the Google Assistant app as well as the Google Home app. 


Then you could add the Netro controller in the Google Home App: 

1. In the Google Home App, click the "+" in the upper left 

2. Select "Set up device" 

3. Select "Works with Google"

 4. Search "Netro" 

5. Login with your Netro account 

6. Choose your Netro device to add. Repeat if you have multiple devices. Please find the instruction here: https://www.netrohome.com/en/shop/user_guides/3

Thanks, 

Netro Support

New lawn setting

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Netro Inc
Updated at 2021-07-21 06:59:26 UTC

Hi Bruce,


Netro also has "new plant" mode and please go settings->zones->specific zone number->smart zone-enabled->Mode.  You can check if this mode meet your watering needs. You can also choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. 


Also, you can create programs to make sure Netro water your zone for 15 minutes multiple times.


Thanks,

Netro Support

Do I need wifi for it to continue to water on schedule?

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Netro Inc
Updated at 2021-07-21 06:55:32 UTC

Dear customer,


Netro will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down.


Thanks,

Netro Support

Not all zones are executing

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Netro Inc
Updated at 2021-07-21 06:54:41 UTC

Dear customer,


Your program conflicts with the restriction you set. According to the restriction, watering is only allowed on Monday and Thursday. However, your program for zone1~zone 5 is on every Tuesday. You might need to adjust the restriction.


Thanks,

Netro Support

Netro Whisperer no works properly

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Netro Inc
Updated at 2021-07-21 06:49:02 UTC

Dear Ramón,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

New in Netro. How to reduce watering?

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Netro Inc
Updated at 2021-07-15 08:47:30 UTC

Dear customer,


1. Netro calculates the smart schedules also based on soil type. Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff. 


2. For your 4th zone, you can add rest time to avoid runoff through Settings->Preferences->Scheduling. If you think watering too much, you could  try customized mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. You can also create programs to water this zone separately during the day.


Thanks,

Netro Support

New install problems

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Netro Inc
Updated at 2021-07-15 07:53:14 UTC

Dear customer,


We also got your email and we have replied through email.


Thanks,

Netro Support

No carga la bateria

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Netro Inc
Updated at 2021-07-14 07:20:27 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Can't connect to Sprite anymore

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Netro Inc
Updated at 2021-07-12 07:27:44 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

How to Manually Water with Pixie?

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Netro Inc
Updated at 2021-07-08 01:59:41 UTC

Hi Mike,


Could you please let us know when did you enable the stay online feature? The timer may start to keep online the next day if you enable it today.  


Thanks,

Netro Support

Adding a second moisture sensor to the Netro app

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Netro Inc
Updated at 2021-07-07 07:25:38 UTC

Hi Richard,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

correcting rain value

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Netro Inc
Updated at 2021-07-07 07:23:12 UTC

Hi Jose,


We will allow setting the value to zero mm in our future version of the app. Thanks for your feedback and please let us know if you have any further questions.


Thanks,

Netro Support

Tomato and Herb Plants Ideal Soil Moisture

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Netro Inc
Updated at 2021-07-06 05:38:18 UTC

Hi Rocky,


We suggest keep the soil moisture for your plants in a range, 60%-90%.


Thanks,

Netro Support

tester mon installation

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Netro Inc
Updated at 2021-07-05 08:17:57 UTC

Hi Raynaud,


When the timer is attached to the faucet, you can do the following steps to test if the timer can connect to the WiFi router:

1. Take the timer outside to the faucet. Press the power button for 3 seconds to turn on the timer. If the timer is already on, turn it off first by pressing the power button for 3 seconds
2. The timer will try to connect to the router
3. Wait for 15-30 seconds
4. If the connection is successful, the LED light will turn green
5. If the connection is unsuccessful, the LED light will turn red. You might need to move the timer closer to the router or add a WiFi extender


Thanks,

Netro Support

Set up additional device

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Netro Inc
Updated at 2021-06-30 05:07:31 UTC

Hi Mark,


Yes your account can manage multiple devices. As long as your smart phone can connect to the home wifi, you can set the another device.


Thanks,

Netro Support

Anyone actually Beta Testing

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Netro Inc
Updated at 2021-06-30 05:05:41 UTC

Dear customer,


We have already included you to our test user list. The beta version will be ready next week and we will let you know.


Thanks again for your support.

Regards,
Netro Support

Installation of my Device

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Netro Inc
Updated at 2021-06-30 04:49:51 UTC

Hi JD,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support