17

Joshua Berk

Lives in: Scottsdale, AZ, US
Using: Sprite

Comments

How can I give my landscaper a way to manage the watering cycles?

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Netro Support
Updated at 2018-10-11 03:17:47 UTC

Hi Joshua,

Currently Netro doesn't have a separate way for a landscaper to access the app. The only way to give them control of the system would be to give them your account name and password. However, we don't recommend you do that unless you're comfortable doing so.

 A workaround would be changing your password to a temporary one and after your landscaper completes the work you change the password back to the original one.


New seeding

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Netro Support
Updated at 2018-10-13 06:03:30 UTC

Hi Douglas, the "new plant" method tries to keep the moisture level very high (above 85%), but doesn't ensure watering every day. Neto does not water that frequent as expected due to weather, soil types, etc.

I have a ton of errors again for the last two weeks!

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Netro Support
Updated at 2019-05-23 18:59:10 UTC
Hi Joshua,

We investigate this issue and it seems that the problem is due to a bug in the software of the controller: After a power-cycle of the unit, it does not connect the server for new watering schedules. It happens randomly and more easy to occur when the network speed is low. A workaround is to force a connection by launching a manually run from the app after the power cycle. Basically after the controller is rebooted an online, start a manually run from the app and the controller should work as expected.

You device is running v1.1.1 firmware (check that in the app, settings->controller). This "reboot" issue has been fixed in a recent firmware update(v1.2.0). The update has not been pushed to all the devices but it will eventually. We are testing the new firmware and after it is verified and pushed out in a few weeks, the issue you reported will be resolved.


Thanks,
Xi
Netro Inc