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Wency Pan


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Kickstart the Netro Zigbee Hub and Pixie-Z1

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Netro Inc
Updated at 2022-09-13 06:23:11
Topic: General
To the Netro community: We are excited to introduce our new products, the Netro Zigbee Hub and the new smart timer Pixie-Z1. They combined deliver a different experien…

Help! Pump Relay Question
30
Kirk Davis
Updated at 2022-09-01 15:45:35
Drat. I did a full factory reset and it’s still not working. No voltage being sent anywhere. The 24v AC input works (of course or it wouldn’t power on). Any ideas? …

Home Assistant integration
19
Wency Pan
Updated at 2022-07-20 05:44:58

Hi Ken,


We will forward the request to support Home Assistant to our R&Ds.


Thanks,

Wency

Netro Support

IFTTT out of sync
19
Wency Pan
Updated at 2022-09-05 07:55:36
Hi Andy,  We did not reproduce the same issue. We just checked your schedules and it looks good now. Could you please keep monitoring your device and let us know if it …

Smart Watering is too much, Custom Program doesn't show up
19
Wency Pan
Updated at 2022-09-05 08:44:40
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Whisperer

19
Wency Pan
Updated at 2022-10-21 02:15:36
Hi Jean, Please try leave the sensor under direct sunlight for several more days.  If you have traditional incandescent bulb lamp, you can also put the sensor solar pan…

LearNetro Whisperer
19
Wency Pan
Updated at 2022-10-31 06:29:59
Hi Angel, This is how the self learning feature works: Netro's self-learning feature will update the model based on your soil type and data, for example, weather data. …

Whisper connected to stand alone not showed
18
David Gomez
Updated at 2022-11-07 08:42:37
I answer my self. Founded the stand alone where the whisper was. It is in allocated in the main menu where I had “Denia”, it is like a new house

Notifications
19
Wency Pan
Updated at 2022-12-27 02:06:55
Hi Angel, Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interes…

New phone - deleted schedules??
19
Wency Pan
Updated at 2023-01-03 07:48:35
Hi Green, We checked the smart zone feature is disabled for your zones. When the smart zone is disabled, the system will strictly follow the user program to water the zone…

Delay on Manual watering
19
Wency Pan
Updated at 2023-01-23 03:58:07
Dear customer, By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 5…

Irrigation is cut off before programming
19
Wency Pan
Updated at 2023-02-06 07:10:19

Hi Vanina,


Are you using pump or master valve? We are looking into it and will get back to you soon.


Thanks,

Wency

Netro Support

This smart controller system is filled with bugs. I'm returning this this awful junk evice

37
Vincent Coutinho
Updated at 2023-02-18 16:26:02
Topic: Connected Home
This thing creates a smart schedule and never follows through.  Give me my money back you thieves.

Notifications/Wunderground
19
Wency Pan
Updated at 2023-02-27 05:45:02
Hi Fernando, 1.We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. Please let us know if you are interested in…

Scheduled for March watering says next watering April
29
Texas AF
Updated at 2023-03-03 19:56:50
I found the problem the winter shut off overlapped, once I changed the winter shutoff months my scheduled watering is now correct.  I had winter from November through Marc…

Daily Backup of System
12
Zsolt Karman
Updated at 2023-03-20 08:35:47
Topic: Netro App
Hi Team, I would need your help how can I take like an daily backup of my system? I have Spark-16, Smart Watering Controller. Or do you have any script for that t…

Shedule
19
Wency Pan
Updated at 2023-03-10 01:42:40
Dear customer,  If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Sett…

Smart Schedule is Confusing Dumb Me
19
Wency Pan
Updated at 2023-04-04 06:15:46
Hi Michael, The default setting of Netro watering controller's smart watering level is advanced and your zones will be watered automatically by Netro with smart schedul…

Master error “open circuit”

19
Wency Pan
Updated at 2023-04-25 07:05:09

Hi Neil,


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

Purchasing in the UK
19
Wency Pan
Updated at 2023-04-28 01:56:58
Hi Phil, Netro doe not have distributors in the UK. Currently, Netro sensor Whisperper is  available on our own website https://netrohome.com We offer Free on orders…