Can you please let us know what power adapter you use? Are you using the Android app? There is a known bug that only zone 1 can be opened if you use the Test Run mode which has been fixed in the beta version of v2.5.0.
But now I shoped the one you sale. By the way, what's the deliverying term to receive it in France? I didn't receive any notification...
I'm using the Apple app.
Hope to hear from you soon. Best regards