Wency Pan
Updated at 2022-07-18 07:52:55 UTC
Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.

Sorry about the inconvenience.


Our cloud service is provided by Amazon and the service fee has been prepaid for 10 years, so this cloud service will not stop working.
We are doing well in growing the business and please do not worry about it.

Regards, 

Wency

Netro Support
View: 148    Like: 1


Geron R
2022-07-19 11:45:31 UTC  
Thank you for the response.

Geron R
2022-07-19 11:48:30 UTC  
Maybe next time Netro should send a message so the customers will know there’s a planned outage. Just a suggestion. Thank you
Wency Pan
2022-07-25 08:04:20 UTC  
Hi Geron,

Thanks and I will talk to our R&D.

Regards,
Wency
Netro Support

Green Peas
2022-07-19 13:07:39 UTC  
That’s understandable. But as Geron suggested, your app should be designed to be able to communicate with the controller even when your servers are temporarily down or out.
Wency Pan
2022-07-25 08:04:53 UTC  
Hi Green,

Thanks for your request and I will talk to our R&D.

Regards,
Wency
Netro Support

Simon Clark
2022-07-22 20:53:52 UTC  
Unacceptable that you don’t communicate to your customers that they can’t water in the middle of summer, for us in Europe in the middle of hottest ever summer. Worse still that your devices still don’t have local control.
Wency Pan
2022-07-25 08:05:29 UTC  
Hi Simon,

I will talk to our R&D about this. Sorry about the inconvenience.

Regards,
Wency
Netro Support

David Domingues
2022-07-24 14:52:36 UTC  
It is however urgent to upgrade the app to be able to display minimum functions when servers are not available.I cannot stop watering my plants because of your servers conditions.
Wency Pan
2022-07-25 08:05:43 UTC  
Hi David,

I will talk to our R&D about this. Sorry about the inconvenience.

Regards,
Wency
Netro Support