I had a controller for a couple years that worked fine until completely dieing this spring. I replaced it with a new unit, installed in exactly the same place. The new unit goes offline every few days. Usually power cycling it a few times brings it back online.  I've even had to install a smart plug in line with the power supply so I can reset this remotely - but why does the new controller go offline every 2-3 days when the old one never did?

Added information:

At the suggestion of support, I tried a reset (pin in the front) and this did what was expected - it reset it. Some of the times it goes offline it goes into reset mode by itself - and this appears to just do the same as it was sometimes doing by itself. 

Also, it now often stays offline all the time and nothing I do other than a reset seems to bring it back online.

Just to provide further information, sometimes when it won't go online, I get the slow blinking indicating it is in setup mode. This then requires me to remove and re-add the controller - which then requires me to completely setup my garden again ( a lengthy job). It would sure be nice if I didn't have to completely reconfigure the garden each time I re-add the controller.

My updated for today - after todays factory reset, following by another garden reconfiguration, I did a manual run for each of my 4 zones. From the app, it looks like everything ran - but a physical check showed that no water was applied. The app thinks it turned on the water, but it didn't.  I'm really starting to think maybe I have a dud controller.

It now goes off-line every few minutes. Signal strength tests using various tools show the wi-fi signal is very strong right at the controller

Fyi - I did remove the common and the zone 1 wire, ran a 24v current across them and zone 1 began watering - so I know that everything downstream from the Netro controller still works.

I purchased a house with a Netro system, how do I remove the previous owner and add my account to the system?  Is there a way to reset the system?

Thanks!

I am reporting a problem that has been occurring for a few months. Manual operation fails from time to time for no reason. Before the new version of the app, this never happened.
It is a serious problem

Doing a manual run. On Zone1 correct zone starts up. Sometimes when I try to execute a manual run on zone 2, zone 2 does not start. Zone 1 does. Weird. Shouldn’t this only be possible if zone 1 is connected to the zone 2 valve? Just changed from a working controller to the new Netro controller, so zone 2 was working last year. 

I'm confused.  This year, after two previous years of no issues... The smart schedule is showing my times cut in half.  Example:. I asked it to water for about 25 minutes, starting at 5 AM.  When I look at the schedule it's creating, it's showing, water for 15 minutes at 5 AM, then another 15 Minutes at 5:45 AM

Why is it doing this?   I want the 28 minutes, contiguous.

Thanks for any info

How can I change the scale for weekly irrigation ?

Monthly scale is OK but the range of weekly scale is far too small.

Thanks

Actually something happened but the smart watering is not working properly anymore.

I already tried changing modes, types of floor, sizes of different zones, amount of sun, climate provider, I also tried using manual program, etc....but only can get a green and healthy grass spending a huge amount of water and money.

Still watering even when its raining.

The moisture level is 3% when its all wet.

Jumps schedules with error randomly.

Please come back to previous algorithm , app version or whatever. Everything was perfect till March 22.

Kind regards,

How do I reset app?  It tells me e-mail is in use!  I wold love to talk to them but don’t know how to reach them!

If I use a water retention system like Hydretain, how do I set the app to take this into consideration? Since we would need to water much less.

My Nest App is showing that some of the Zones are not running when they’re scheduled to run. For today, none of them are running. Please help! 

This is a rental property that periodically changes tenants.  It would be so nice if you had an easy online setup for us landlords who don’t live nearby!

Help!  I don’t know how to set this up!

I use Netro Pixie for over a year. Now my battery % goes 3%-11%, 45% maximum, even in sunny days. May i conclude the battery needs to be replaced? Please confirm and tell me where to buy for prompt delivery in Belgium.

I can't get the device to connect to the internet.  Every time I change to the device wifi it say I need wifi to make the change. Once I select it my wifi shuts off so it can't connect.  

I beyond frustrated with this system 

I live in Houston.   We're having a month long heat water and our city has been raising water rates and they are now some of the country's highest.   Anticipating $1000+ next month for 10K sq ft yard.   Lawn very green with Netro (fully automatic).    How can I sacrifice some of my plush green so I can afford to buy gas?

When will be Netro App be updated to allow customers to add a new location to Wunderground?  Also, when can we adjust the rainfall amount to zero?

Thanks

Is it possible to start multiple zones at the same time, or group zones so that all can start simultaneously. 

Hi!

Where I can enable the master valve? I need to connect to master valve the water. 

Thanks 

Hi!

How do I turn off the SMART SCHEDULE?

Thank's

I've been playing with my Netro controller for 6 hours now. I create programs and the first time when I look at the schedule the zones are not shown in order and then they repeat for a second time with a different intervals after the first run ends. I try cancelling the duplicates and both occurrences disappear. I could not figure how remove the duplicates only so I tried resetting the controller. I took about 5 tries before it worked.  Then I did the wifi setup and setup a new program. Just a basic 11 zones with a start at 6:00, weekly and start on jun 16,2022,and I enable it and save. When I check the schedule. Nothing shows up for 6/16 and on the home screen it says next run not scheduled.  All of the 11 zones say next in -- without any entry.

Can I program the spark to not water on Wednesdays. My lawn service comes on Wednesdays and I don't want them to mow a wet lawn.