Hi there,

Here are the two most likely causes:

1. Manual Duration Setting: Check the duration slider under Manual Run in the app to make sure it wasn't accidentally set to 2 minutes.

2. Aging Power Adapter: If the app is set for longer but shuts off at 2 minutes, the 24VAC adapter is likely failing under load. After 3 years, an aging adapter can drop voltage once the valve solenoid warms up, causing the relay to close prematurely.

Try unplugging the power adapter for 30 seconds to reboot. If the problem persists, please feel free to reach us at support@netrohome.com.

Best regards,

Netro Support Team

Hi there,

we sincerely apologize for the delayed reply on your previous thread.

To be completely transparent with you:

• Dark Mode: We currently have no plans to develop a dark mode, as our current development resources are focused on core irrigation features and stability. We sincerely apologize if this isn’t the news you were hoping for.

• Font Size & Chart Readability: This is a genuine accessibility issue that we take seriously. We have forwarded your specific feedback regarding small chart fonts and zoom/scaling directly to our UI/UX team to explore ways to make the data much easier to read.

Tip: In the meantime, if you need to read detailed charts without squinting, you can log in to netrohome.com from a tablet or computer to view full-size graphs clearly.

Thank you for your honesty and patience, and we apologize for any inconvenience caused.

Best regards,

Netro Support Team

Hi there,

The Sprite does have an automatic reconnect routine, but depending on the firmware version and router boot sequence, it can get stuck in a prolonged retry loop. Please contact us at support@netrohome.com with your device's Serial Number. Our team can check and push the latest firmware update with an improved auto-reconnect cycle to your unit.

Best regards,

Netro Support Team

Dear customer,

Thank you so much for your 7 years of support with Netro. However, due to user account security and data privacy policies, our system cannot transfer or clone existing programs directly from an old controller to a new one.

Once your new Spark arrives and is paired to your account, you will need to manually set up your programs again on the new device by referencing your old Sprite's schedule settings.

We apologize for the extra step, but if you need any help re-creating your zones or fine-tuning your schedules once it arrives, please don't hesitate to reach out!

Best regards,

Candice

Dear customer,

You can try block specific dates using the Restrictions feature in the Netro App:

1. Open the Netro App and go to Settings > Restrictions.

2. Tap the "Add Restriction" button.

3. Select the date you need to block and custom the time frame.

4. Save, then repeat the same steps for July 31 and August 31.

Once set, the controller will automatically bypass all smart schedules and manual programs on those selected dates to keep you in full compliance with municipal rules.

Best regards,

Candice

Hi there, 

Currently, Netro cannot directly link with third-party weather apps. Could you share the app's name? We’d love to check it out for future integration!

Thanks.

Hi there,

Please try these steps:

1. Uninstall the Netro App from your phone.

2. Re-download and install the latest version from the App Store or Google Play.

3. Log in to your account again.

If you log in, switch the app to the background, and it still prompts you for your password upon reopening, please reply with your phone model and operating system version at Support@netrohome.com. We will investigate the issue directly.

Regards,

Candice

Hi there,

Irrigation valves require a full 24VAC signal to pull the solenoid plunger completely open. If valves only partially open, the issue is almost always insufficient voltage under load or high resistance in the wiring.

Please check the following:

• Power Adapter Output: Verify your power adapter supplies a consistent 24VAC (not 12V or DC). If the adapter is aging, it may power the Wi-Fi chip but fail to deliver enough current to fully actuate solenoids. 

• Common Wire Connection: A loose, oxidized, or corroded C wire causes a severe voltage drop across all zones. Re-strip and firmly re-seat the wire into the C terminal.

• One Valve at a Time: Ensure your schedules don't run multiple zones simultaneously, as running parallel valves can drop the line voltage below the required threshold.

• Manual Bleed Test: Turn the solenoid on the physical valve 1/4 turn by hand. If water flow is still weak, the issue is low main water pressure or debris trapped in the valve diaphragm, not the controller.

If the wiring and adapter test normal (around 24–28VAC), reach out to us at support@netrohome.com with your device S/N for a hardware check.

Best regards,

Netro Support Team

Hi there,

Thank you for reaching out!

We checked our backend system and noticed that your controller has been standby since August 9th. When the device is offline, it cannot sync with the cloud to receive updated soil moisture data or trigger scheduled watering commands.

Please try the following steps to bring it back online:

1. Power Cycle: Unplug the power adapter from the wall outlet, wait about 30 seconds, and plug it back in to reboot the controller.

2. Check Connection: Ensure the LED indicator shows a stable Wi-Fi connection and that the device status updates to "Online" in your Netro App.

Once back online, the system will immediately sync your Whisperer 2's moisture readings and resume its smart watering schedule during your allowed 0:00 – 5:00 window.

If the controller still won't come online or trigger watering after the reboot, please contact our support team directly at support@netrohome.com with your device's Serial Number, and we will gladly assist you further!

Best regards,

Candice

Hi there,

Thank you for reaching out!

Here is why your system hasn't started watering yet, along with what to check:

Netro calculates and builds its Smart Watering schedule once per day during the night.

• If you recently paired or calibrated your Whisperer 2, the cloud algorithm will incorporate this new moisture data into the next scheduled daily calculation cycle.

• Since your allowed window is 0:00 – 5:00, the system will evaluate the soil moisture and automatically schedule the upcoming session during the next available early morning window.

• Netro checks the upcoming hyper-local forecast before running. If rain is expected within the next 24–48 hours, or if temperatures are unusually low, the system may delay watering to prevent over-saturation.

• Double-check in the Netro App that your new Whisperer 2 is specifically linked to that active Zone. 

Tip: 

If you need to water immediately to help settle the new sensor or seedlings, you can run a quick Manual Run from the app anytime without interrupting your automated Smart schedules.

Please let us know if your system still doesn't schedule watering during the next 0:00 – 5:00 window!

Best regards,

Candice

Hi there,

Thank you for reaching out! Both sensors are reading accurately, but they present data on two completely different scale systems.

1. Physical Volume: Ecowitt measures the literal percentage of space taken up by water. In typical soil, 28% to 35% is already the maximum water the ground can physically hold before saturation.

2. Plant Usable Water: Whisperer 2 uses capacitive sensing to detect the soil's dielectric constant and translates it into a plant-centric scale (0% = wilting point, 100% = ideal maximum wetness). Because 28% physical water means your soil is almost full, Netro interprets this as 96% usable water for your plants.

Here are a few tips:

• 1-Hour Data Sync: Whisperer 2 syncs data to the cloud once every hour. If you recently watered or adjusted the setup, the app might still be displaying the previous hour's reading.

• Sensor Movement: If you moved the Whisperer between different pots during testing, the app algorithm might still treat the readings as if it's in the original soil bed.

• Quick Touch Test: When in doubt, try pinch a little soil with your fingers to feel the moisture directly.

Please let us know if you have any other questions.

Best regards,

Netro Support

Hi there,

Yes, absolutely! You can easily link your sensor with your Pixie right in Netro app.

Here is how to set it up:

1. Open the Netro App and go to your Pixie device page.

2. Tap the "+" icon in the top right corner.

3. Select plant sensor to pair it directly with your Pixie.

Once linked, your Pixie will be able to utilize the sensor's real-time soil moisture and environmental data to smart-tune your watering schedules!

Please feel free to reach out if you need any assistance during the setup.

Best regards,

Candice

Dear customer,

Thank you so much for bringing this valuable suggestion to our attention!

Using the Pixie 1 as a pool filler or utility timer is a great idea. We will seriously consider your feedback and include it in our research scope for future feature upgrades and app updates.

We really appreciate you taking the time to help us improve Netro!

Best regards,

Candice

Dear customer,

To remove them, you can select the unable device, and simply go to Setting>Controller>Remove This Device.

Try above steps and see if it works.

Best regards,

Candice

Hi there,

Thank you for reaching out, and we are very sorry for the location glitch!

This discrepancy usually happens if the country selection was missed or skipped during the initial device setup. When that happens, the system defaults to a US location structure, which locks the ZIP code and State fields to US formats and prevents you from editing them manually in the app or web interface.

We are on it! Our technical team is currently updating your account profile to place your controller at your correct address in Alessano, Italy. 

Please allow up to 24 hours for the location and forecast data to completely sync and update on your home screen.

Best regards,

Netro Support Team

Hi there,

Regarding different soil and sprinkler types, we have different algorithmic "recipes" of each setting. For a Rotor Head sprinkler setup in Sandy Loam soil, here is the ranking of the relative seasonal water use for these settings, from highest to lowest consumption:

1. New Plant: Highest. This mode maximizes frequency to keep the topsoil constantly moist, which is essential for establishing fresh root systems.

2. Boost: High. In this mode, Netro adjusts the calculations assuming a lower precipitation rate, which significantly extends the runtime of each watering session.

3. Frequent: Medium-High. This increases the repetition of watering cycles. Since sandy loam drains relatively quickly, more frequent watering leads to slightly higher seasonal totals due to surface evaporation.

4. Regular / EPA: Medium (Baseline). These modes serve as the scientific benchmark. They use the standard parameters for your Rotor Heads and Sandy Loam, applying water dynamically based purely on real-time weather and plant evaporation.

5. Deep: Medium-Low. This increases the days between watering cycles, training plant roots to grow deeper into the sandy loam and saving water overall.

6. ECO: Lowest. This setting optimizes water conservation by reducing the calculated runtime durations and dynamically capping water usage based on weather efficiency.

Best regards,

Candice

If your wiring looks correct, your controller's internal hardware might be experiencing a temporary freeze.

Please try a hard reset to restore the system:

1. Power Cycle: Unplug the Netro power adapter from the wall outlet, wait 30 seconds, and plug it back in to reboot the hardware.

2. Factory Reset: Locate the physical reset button on your controller. Press and hold it down until the lights flash, then re-add the device in your app.

If it still won't trigger the valves, contact us at support@netrohome.com for a hardware diagnostic!

Best regards,

Netro Support Team

Dear customer,

If the Netro skill keeps disconnecting from Alexa, it is usually due to an expired cloud authorization token or a sync cache glitch on Amazon's servers.

Please try to Disable Netro in your Alexa app first, then log out of both the Netro app and Alexa app, then log back in. These steps shall re-enable the Netro skill in Alexa and link your account again.

If it's still unconnected, please email us at support@netrohome.com.

Thanks,

Candice

Dear customer,

The Eco Factor acts as a smart throttling lever for your watering duration. Netro’s cloud algorithm daily analyzes hyper-local weather parameters—such as evaporation rates, solar radiation, and recent rainfall—alongside your specific plant and soil types.

Instead of skipping a session entirely, the Eco Factor dynamically scales your watering time up or down by a percentage. For instance, on a cooler, humid day, it might reduce watering to 70% to save water, while boosting it during a heatwave to protect your garden. It ensures your soil stays perfectly balanced without wasting a drop!

Dear customer,

Terra cotta pots are highly porous and naturally absorb and trap moisture inside their clay walls. Even if the soil surface looks bone-dry, the pot itself often holds significant residual moisture. If your Whisperer 2 is placed too close to the pot wall, its sensors will read that trapped moisture and report a high percentage.

To fix this test:

1. Move the Whisperer to the center of the pot, ensuring it doesn't touch the clay container.

2. Press the soil firmly around the metal prongs to eliminate air pockets.