Sprite doesn't open valve

I'm doing a first installation with an 100-HV-FF 24V ACRain Bird valve.I connected the wires to the C and 1 connector to serve zone 1. I populated the zone in the app. Because I want to test the system before I disassemble my previous I did not install the valve between the pipes. I click the "play" triangle in app home screen but I get no reaction from the valve. The solenoid is completely closed. I am using the 24V AC/AC adapter bought on your website.

Does the valve need water flowing through to work properly?


Thank you

Answer From Netro Support

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Netro Support
 Updated at 2019-08-07 08:15:46 UTC
Hi Tony,

Could you please send us a picture of how you wire your new 24VAC valve to support@netrohome.com?

Do you have a multi-meter to test the voltage? To test if the controller is working properly,  please use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

I am a little worried that connecting the Netro controller to a DC valve might cause a problem, although chance is small.

Thanks,
Netro Support
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3
Tony D.
 2019-08-09 20:28:54 UTC  
Fixed everything with support via email.
Thank you, great job!
Tony