sprite losing connection

 good install and was working but later lost connection... what firmware version should it have? how about a windows app ? sprite connects to tablet but claims no internet connection....   your sprite is extremely frustrating compared any other smart devices that does't ask to reset router if it loses connection looking for issues. if every device did this i would need a tech full time so i can have a life

Answer From Netro Inc

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Netro Inc
 Updated at 2019-08-04 22:14:33 UTC

Hi Robert,


If the controller lost connection, in most cases you do not need to reset the router. Simply reboot the controller (unplug power and replug in) and it will reconnect.


Thanks,

Netro Inc

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5
Sheryl New
 2019-10-27 19:17:11 UTC  
What if that doesn't work? Neither does rebooting the router. Now what?
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Netro Support
 2019-10-30 01:21:08 UTC  
Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support