I ordered 2x Netro units late October, waiting delivery in Australia, I am glad to see some posts from people having had theirs delivered. Seeing the Netro go on sale heavily advertised up to the Black Friday sale, I cannot help but wonder if the rest of the world market is treated differently to the US customers.

One unit for my daughter’s November birthday and another for Christmas. Looks like an empty sock this year. 

In Australia orders are handled in the order they are received.

I have emailed support but they only respond, they are not initiating updates. They say I will soon get a tracking number but I don’t even get that. Soon it will be the holiday season so hope for a refund of my October payment.

If J could I would give my experience a one star, but the website does not have the capability of showing me what other people are experiencing.

Regards 

A very frustrated Australian customer