Whisperer sensor already in account error

I had previously installed a Whisperer sensor and then removed it from the app.  I factory reset the Whisperer 3x successfully.  When I try to re-install it again, I go through the setup process and at the end, I receive a "Sensor xxxx already in your account".  I have gone to the app and website to see if the sensor is listed but it is not.  Any suggestions on how to fix this issue would be sincerely appreciated.

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-08-30 02:07:18 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. Could you please let us know how many sensors you have? We would like to confirm if the sensor you deleted is the same one you are currently using.


Thanks,

Wency

Netro Support

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33
Mark Menzhausen
 2023-08-31 18:46:40 UTC  
I now took the smart feature off, especially since the smart feature totally overwatered my drip. It never needs more than 20 minutes and it went on for over 100 minutes, ouch
19
Wency Pan
 2023-09-01 01:44:09 UTC  
Dear Mark,

If you selected Dripper/emitter for your zones, the zones will have longer watering duration than other zones as dripping/emitter system is really slow in moving watering to the ground.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone, which only skip rainning days for your programmed schedule.

Thanks,
Wency
Netro Support