Wency Pan
Updated at 2023-07-05 05:34:42 UTC

Dear customer,


Thanks for your info. The load error is a message that indicates an unstable network connection after the manual run starts. The load error suggests the user check the network or refresh the home page. 


Currently, Netro devices cannot detect whether the water valve is open. Netro only detects whether the device valve is open, but not whether there is water flow. We may consider optimizing this feature in the future and I have forwarded it to our R&D.


We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user. 

However, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release, there will be a public on/off control for this feature.

Thanks,

Wency
Netro Support


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