I have one pixie installed but can’t add the second one

I have tried the guest network, I have tried restarting the router.


Sometimes it comes back and says the device is already there but it is not


I have tried two different pixies with the same results.


Please help!!!

Answer From Vincent Coutinho

37
Vincent Coutinho
Updated at 2023-01-26 20:53:19 UTC
Email support to remove the second pixie from the server account.
View: 1253    Like: 0

49
Jim Barnes
 2023-01-27 00:04:57 UTC  
I have gone to the web site and the extra device is not there.

I can delete it from the app as well, but it never makes it through the config process. It makes it to step 5 of 5 then fails.