water valve does not work

I set up the pixie timer, everithing seems ok but the valve does not opens, nor with program nor in manual mode, no water at all.

can you help me?

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-05-06 01:16:20 UTC

Hi Paolo,


Could you please manually turning on and off the valve (quickly press the button twice) for about 10 times? Please let us know if it works.


Thanks,

Wency

Netro Support

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30
cassy.meyers@gmail.com
 2022-06-01 18:02:11 UTC  
Hi Wency, I just wanted to piggyback off this question since my Pixie timer is having the same problem. The water valve is no longer opening when manually turning on (tried 10x as suggested), or creating a manual run. Are there any other things I should try to troubleshoot?
19
Wency Pan
 2022-06-02 08:23:56 UTC  
Hi Cassy,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency 
Netro Support